Head of Commercial Operations - Jumia Full Time

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

The Head of Commercial Operations  at Jumia is responsible for anticipating and structuring the commercial activity.

It includes 6 dimensions clearly identified:

• Business steering monthly and daily from topline to bottom line
• Commercial event organization
• Price management to ensure we offer the lowest prices across all markets
• Inventory management
• Weekly analysis of our Jumia actual trajectory versus business plan

The Head of Commercial Operations is managing and coordinating the work of the commercial operations teams. He aims at bringing an exceptional growth for revenue, volume, margin, assortment and conversion rate. 

The Head of Commercial Operations  is definitely a main contributor for delivering a world-class customer experience and ensuring Jumia becomes the most beloved shopping destination for Africans. 

Responsabilities :

• Managing team com
• Coordinating the execution of the Performance Steering Actions (PSAs) with the Seller Management team
• Giving daily and weekly visibility on key deviations versus Business Plan 
• Defining, coordinating and executing Jumia promotional events, from Black Friday and jumia Anniversary to weekly commercial events
• Promoting the diversity on our websites by coordinating commercial teams and marketing teams to highlight strong categories level 3
• Ensuring we maintain our gross margin by controlling Jumia retail and marketplace margins as well as assessing the performance of each revenue streams (value added services, logistic services, etc)
• Approving retail requests as well as repricing inventory twice a week taking into account coverage, age, write off/back
• Ensuring Jumia is offering the lowest prices on its assortment by scanning, mapping and comparing Jumia and its competitors’ SKUs several times a week (“Phoenix Process”)
• Fostering deduplication on our platform (having a maximum number of vendors selling the same SKUs)
• Increasing the number of fast moving marketplace SKUs secured in Jumia Express to ensure a best in class commercial experience
• Centralizing all BI requests from local and central commercial teams to ensure commercial has specs for each development needed and receive the right level of prioritization by our BI team

Date limit of submission : July , 22