Sorting Hub Team Lead - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing

• Continuously improve the delivery process and attain a sustained level of delivery performance improvement
• Driving performance management of your team members
• Preparing and implementing training and development plans for associates
• Managing, on a daily basis, end-to-end operations for either one large site
• Executing inbound and outbound operations, coordinate workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise
• Fully understand processes and daily goals, and make recommendations to improve performance
• Report and escalate systemic issues to management as necessary and in a timely manner
• Supervise the seasonal contract-based employees by reviewing their day to day tasks and manage their productivity, attendance and collaborate to reach the required objective

What we are looking for

• Bachelor’s degree and at least 2 years of experience in a distribution, warehousing or logistics and Supply Chain environment
• Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge
• At least 1 year of direct leadership, indirect leadership.
• Understanding of E-Commerce Direct-to-Consumer order fulfillment concepts
• Excellent knowledge of English (verbal and written)
• Strong communication skills are critical
• Approachable and responsive, able to connect with employees at all levels

• he category.
• Collaborate with the sales and marketing teams to create and execute promotional campaigns and initiatives tailored to the category.
• Analyze sales data and market trends to identify opportunities for growth and improvement.
• Monitor and report on key account metrics, including sales performance, inventory levels, and customer satisfaction.
• Negotiate and finalize agreements with key accounts, ensuring mutual benefit and sustainable partnerships.
• Provide exceptional customer service and support to key clients, addressing any issues or concerns in a timely and effective manner.
• Stay updated on industry trends, competitor activities, and consumer preferences within the category.
• Work closely with cross-functional teams, including merchandising, operations, and logistics, to ensure seamless account management and fulfillment.

Required Skills & Qualifications:

• Bachelor's degree in business, marketing, or a related field.
• Proven 2 to 4 years of work experience in commercial, account management preferably within the e-commerce or retail industry.
• Strong understanding of the category, including product knowledge and market dynamics.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to think strategically and develop actionable plans to drive category growth.
• Proficiency in using CRM software, Excel, and other sales management tools.
• Strong analytical and problem-solving abilities.
• Self-motivated, proactive, and results-oriented approach.
• Ability to thrive in a fast-paced, entrepreneurial environment and manage multiple priorities effectively.

 

We aim to provide a comprehensive assessment while respecting your time and investment in the process. Having said that, we would also like to give you full visibility into the recruitment process, which will consist of two main stages:

1. HR Meeting
2. Business Meeting #1 with your potential manager
3. Business Meeting #2 with CSCO

The deadline for submitting your application is the 15th of July, 2025. Please make sure you comply with this, otherwise, you risk your application not being considered.