Performance Manager - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

This position will oversee process standardization, build reporting metrics, systems enablement and improving the overall efficiency of the warehousing, vendor and logistical business for the Supply Chain team.

What you will be doing

• Provide expertise in understanding and using data models and systems, and act as resource in the interpretation and use of data generated and utilized by users of BI Tools.
• Assist to create KPIs and implement simple systems for performance measurements and growth.
• Design granular dashboard using advance excel techniques which identify bottleneck areas of the operational processes.
• Use Order life analysis to monitor end-to-end warehouse/ logistics processes to improve operational efficiency.
• Provide system support and resolve issues for all tools used by various teams
• Lead training and rollout of new systems
• Drive new process initiative and Institutionalize tech changes required for better alignment / visibility of packages / Items
• Oversee daily Reporting on Incidents/Change/Problem tickets and SLA status
• Update the incident categorization matrix based on evolving business complexity.
• Managing the loss compliance and write-off guidelines for packages stuck at different stages of packages/ item journey.
• Training all the in-house/ out-house teams for any new / existing processes for smooth operations
• Auditing SOPs vs on-ground processes and improving on deficiencies
• Assign all non-compliance related issues to each defaulting department and ensure proper actions are taken.
• Manage all emergency related logistics issues which could lead to non-satisfaction of the customer. E.g., Theft, Accidents, Confiscation of packages & weather obstruction.
• Inform and liaise with In-house and 3rd Party teams to resolve discovered problems.
• Analyze and document all customer / seller complaints to prevent future occurrences of past problems

 

What we are looking for:

• Bachelors Degree from an accredited university (Business Administration, Logistics- supply chain, Economics, Engineering)
• Advanced degree preferred but not required.
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite  – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Minimum 5 years-total experience in logistics operations and/or vendor management, experience, preferably within distribution, transportation or customer contact operations is required
• Demonstrated success in cross-functional, global project/program execution.
• Process oriented, well-organized with a high level of attention to detail
• Excellent communication and negotiation skills
• Excellent analytical ability (with excellent proficiency in MS Excel); ability to leverage analytical work into action-oriented reporting and plans of action.
• Strong attention to details
• Strong entrepreneurial skills, leadership and drive
• Experience or high level of comfort in logistics operations
• Experience managing teams or large projects
• Demonstrated ability to work in a fast paced and competitive environment.

 

Deadline for applications: 30-06-2025

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 

 

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