Performance Associate - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing:

• Collect, analyze, and interpret data related to warehouse operations, including productivity metrics, inventory accuracy, order accuracy, and other key performance indicators (KPIs).
• Generate and maintain reports, dashboards, and visualizations to track and monitor performance metrics, identify trends, and communicate insights to management and stakeholders.
• Conduct root cause analysis and investigate performance issues, working closely with cross-functional teams to identify underlying causes and develop corrective actions and improvement initiatives.
• Collaborate with warehouse supervisors and team leads to implement performance improvement initiatives, monitor progress, and drive continuous improvement in warehouse operations.
• Assist in developing and implementing training programs and standard operating procedures (SOPs) to improve efficiency, quality, and safety in warehouse operations.
• Participate in regular performance review meetings with warehouse management and stakeholders to review performance metrics, discuss challenges, and develop action plans to address issues.
• Provide support and guidance to warehouse operators and team members, assisting with training, troubleshooting, and problem-solving to ensure performance targets are met.
• Stay informed about industry best practices, emerging trends, and technological advancements in warehouse management and performance optimization.
• Perform ad-hoc analysis and special projects as assigned by the Performance Manager or designated supervisor.

What we are looking for:

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
•  years of experience in performance analysis, data analysis, or a related field, preferably in a warehouse or supply chain environment.
• Strong analytical and problem-solving skills, with the ability to collect, analyze, and interpret data from multiple sources to identify trends, patterns, and opportunities for improvement.
• Proficiency in using data analysis tools and software, such as Microsoft Excel, SQL, Tableau, or Power BI, to manipulate and visualize data for reporting and analysis.
• Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to diverse audiences and collaborate with cross-functional teams.
• Detail-oriented with a strong focus on accuracy and attention to detail.
• Ability to work independently with minimal supervision and as part of a team.
• Flexibility to work variable shifts, including evenings, weekends, and holidays, as needed to support operational needs.

Kindly make your application by 31st April 2025

Interview stages 

• HR meeting with the Talent Acquisition
• Technical meeting with hiring manager
• Final meeting with the functional manager