Chief Operations Officer - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

 

About Jumia

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business Jumia Logistics and a digital payment and fintech platform Jumia Pay. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

We are seeking a Group Financial Reporting Expert to join our dynamic team. As a leading eCommerce platform across the African market, we are looking for an individual who can manage and enhance our financial reporting processes while collaborating with key stakeholders across our diverse operations. This role is a unique opportunity to shape the financial narrative of a major eCommerce player in Africa.

 

As COO:

What you will be doing

• Managing the country’s teams / efforts in terms of: Customer experience, Vendor experience, Customer Service, and IT local resources
• Leading recruitment when necessary.
• Interacting with other central & local teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain the forecasted projects & get support, as many of the Ops projects are transversal.
• Understanding the central improvement projects and ensuring their sharp and timely local execution.
• Ensuring execution and improvement of the centrally defined routines
• Developing Customer & Vendor Experience awareness across the country’s different services, through training & communication, to make Customer & Vendor Experience central in all decisions
• Collecting detailed feedbacks from customers & vendors
• Based on customer & vendors feedback: Feeding central team with their synthesis and the related necessary improvements; and leading local necessary adaptations and improvements

What we are looking for candidates who are/have:

• Minimum Bachelor’s degree in Business Administration, Business management, Accounting, Economics, Marketing, or related field from a recognized and accredited university.
• A Masters’ in any relevant field is an added advantage
• More than 8 years strong experience in senior operations management, deep culture & knowledge of Customer & Vendor Experience best practices in ecommerce, ideally specifically in developing countries.
• Strong inter-personal skills: convince the people and your team that you are making the right decisions
• Experience in Project Management with proven ability to drive processes from inception to finish
• Strong business sense and adequate knowledge of Customer service, customer experience, online marketplace model and ecommerce environment
• Advanced knowledge in Microsoft Office suite (Excel, Word, and Power point) and Google Office productivity tools
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Must possess strong analytical and problem-solving skills
• Must have strong leadership, organizational and team management skills
• Ability to work on multiple projects simultaneously and meet deadlines on schedule.
• Excellent mentoring, coaching and people management skills

 

 

Deadline for applications: 07-04-2025

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 

 

#LI-Onsite