Aftersales Team Lead

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing:

• Successful daily shipment of customer orders in alignment with the predefined targets
• Zero-percentage error rate of customer orders
• Be accountable and responsible for all picking slips in circulation
• Ensure that all customers' orders are picked and shipped within the applicable timelines
• Successful management, growth, and development of the picking and packing team
• Drive and implement process optimization to ensure maximum output
• Enough and successful management of the 3rd Party Logistics Service Provider
• Manage and resolve all picking errors within the predefined lead times
• Provide daily reporting on output
• Provide constructive insight and feedback if targets are not reached
• Responsible and managing of all customer shipping queries within an acceptable timeframe

Date Limit for submissions :  March , 15 2025