IT Support Representative - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

IT Support Representative

Jumia, Africa's leading e-commerce platform, is seeking experienced and tech-savvy professionals to join our IT Support team. This role offers a unique opportunity to gain hands-on experience in providing technical support within a dynamic e-commerce environment.

What you will be doing

• Provide advanced technical support to Jumia employees and departments.
• Lead troubleshooting efforts for complex hardware and software issues.
• Manage and optimize IT inventory and asset management systems.
• Develop and maintain comprehensive IT documentation and user guides.
• Oversee the setup and configuration of workstations and mobile devices.
• Implement and advocate for IT security best practices across the organization.
• Monitor and enhance network performance and connectivity.
• Manage user account management, access control, and security protocols.
• Drive IT projects and initiatives, ensuring alignment with business goals.
• Collaborate with cross-functional IT teams to resolve complex technical challenges.
• Provide expert support for Jumia's e-commerce platforms and internal tools.
• Design and conduct advanced IT training sessions for employees.

What we are looking for

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 4-6 years of experience in IT support or a related role.
• Strong expertise in computer hardware, software, and networking concepts.
• Proficiency with Windows and macOS operating systems.
• Exceptional problem-solving and analytical skills.
• Ability to communicate complex technical concepts to non-technical users.
• Demonstrated eagerness to learn and adapt to new technologies.
• In-depth understanding of e-commerce platforms and operations (preferred).
• Proficiency with ticketing systems and IT service management principles (preferred).
• Excellent communication skills, both verbal and written.

This role provides a platform to apply your expertise in IT support within a leading e-commerce environment. 

At Jumia, we value diversity, creativity, and innovation. Join us in our mission to leverage technology to transform everyday life in Africa.

• Deadline for applications: 08-04-2025
• Round of Interviews:
  1. Technical Meeting with your potential manager
  2. Technical Meeting with your potential functional manager
  3. HR Meeting with our Talent Acquisition team