Station Hub Senior Operator - Plateau Mosquée - Jumia (Full time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing

• Inbound/Outbound Supervision: Actively coordinate the unloading of shuttles. Ensure every package is scanned without delay and stored in the correct zone.
• Returns Management (RTO): Daily sort and scan expired packages to return them to the central sorting center without errors.
• Maintenance of Order: Guarantee perfect organization of the back-office to ensure fast customer service.
• Task Allocation: Assign roles to junior operators, such as counter service or scanning, based on customer flow.
• Continuous Training: Support new agents on the ground by demonstrating tool usage and customer service standards.
• Back-up Management: Take charge of the Hub in the Manager's absence to ensure continuity of service and reporting.
• Queue Management: Intervene during peak traffic periods to accelerate package delivery and clear the counter.
• Escalation: Handle dissatisfied customers or complex cases, such as incorrect PIN codes or system discrepancies.
• Inventories: Assist the Manager in physical counts to identify stock gaps.
• Quality Control: Verify that equipment like scanners and POS terminals are functional at the start of the day.

What we are looking for

• Education: High School Diploma to Associate's Degree (Bac to Bac+2).
• Experience: 1 to 2 years of field experience in logistics, retail, or customer service. Previous experience at Jumia is a major asset.
• Technical Skills: Perfect mastery of logistics scanning tools and WMS mobile applications.
• IT Literacy: Basic knowledge of Excel for sending simple operational reports.
• Analytical Skills: Ability to quickly understand operational dashboards.
• 100% "Hands-on": Ready to carry loads, organize, and lead by example on the floor.
• Exemplarity & Pedagogy: Capable of guiding colleagues in a professional and firm manner.
• Stress Management: Maintain composure during high-pressure periods like Black Friday.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders