Outbound Manager - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Outbound Manager will lead the outbound operations to ensure accurate and timely picking/shipping processes of all orders with maximum efficiency. Ensure effective coaching methods throughout the outbound operations while maintaining all company rules, policies and procedures.

What you will be doing

• Successful daily shipment of customer orders in alignment with the predefined targets
• Zero-percentage error rate of customer orders
• Be accountable and responsible for all picking slips in circulation
• Ensure that all customers orders are picked and shipped within the applicable timelines
• Successful management, growth and development of the picking and packing team
• Drive and implement process optimization to ensure for maximum output
• Sufficient and successful management of the 3rd Party Logistics Service Provider
• Manage all resolve all picking errors within the predefined lead times
• Provide daily reporting on output ▪ Provide constructive insight and feedback if targets are not reached
• Responsible and managing of all customer shipping queries within an acceptable timeframe

What we are looking for

• Bachelors. Degree (Logistics- supply chain,) or a good degree
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs,
  Gmail, etc.
• Minimum of 4 years’ FMCG, or warehouse management or order management experience
• Ability to, efficiently, deploy the workforce to meet deadlines across the
  Outbound operation.
• Prioritization of workflow of picking and packing teams to meet daily targets
• Optimize planning to maximize uses of resources.
• Experience with identifying deficiencies in the systems and processes and be able
  to identify and articulate changes that will improve the efficiency of the outbound
  operation.
• Performance-driven, ability to handle pressure and be able to meet strict deadlines.
• Attention to detail and high level of accuracy and precision.
• Self-organization, coordination, prioritization, follow up and problem-solving skills.
• Excellent communication skills (written and verbal)
• Assertive, confident, self-motivated and enthusiastic.
• Strong interpersonal skills and the ability to motivate staff.
• Willingness to work overtime from time to time as mutually agreed.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders