Head of Key Account Manager - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing

• Own the P&L of the category, driving GMV, revenue, contribution margin, and vendor monetization.
• Lead and develop a team of Key Account Managers, ensuring high performance, clear ownership, and structured development.
• Define the category strategy, including assortment growth, price positioning, and sourcing tactics to win across segments.
• Build and maintain strong relationships with C-level executives of top brands and distributors, ensuring Jumia is a key strategic partner.
• Acquire new brands and large distributors to scale assortment, improve product availability, and strengthen competitiveness.
• Lead Joint Business Plans (JBPs) with strategic vendors, ensuring alignment on targets, marketing plans, and visibility campaigns.
• Promote and sell Jumia’s advertising and visibility services to vendors in your portfolio to drive monetization and traffic.
• Collaborate with the commercial planning and marketing teams to design impactful campaigns and promotions.
• Monitor and analyze category performance through dashboards and reports, identifying actions to accelerate growth or fix gaps.
• Track and manage pricing, out-of-stock, and operational KPIs to ensure best-in-class customer experience.
• Champion cross-functional collaboration with supply chain, operations, finance, and product teams to ensure execution excellence.

What we are looking for

• 7+ years of experience in the category industry, retail, or e-commerce, including team leadership and full P&L ownership.
• Strong understanding of the category ecosystem in the market: key players, price ladders, customer segments, and sourcing models.
• Graduate of a top-tier business or engineering school (Top 5 in your country or globally recognized).
• Strong commercial leadership and negotiation capabilities with C-level stakeholders.
• Proven track record in managing teams, delivering results through people, and developing talent.
• Excellent analytical and strategic thinking, with the ability to structure category plans and drive execution.
• Fluency in English and French; excellent communication and stakeholder management skills.
• Comfortable working with data and tools (Excel, dashboards, Google Suite, CRM, BI tools).
• High resilience and adaptability in fast-paced, growth-oriented environments.

Kindly make your application by 10th November 2025

Interview stages 

• HR meeting with the Talent Acquisition
• Technical meeting with hiring manager
• Final meeting with the functional manager

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders