Last Mile Senior Operator - Door Delivery - Jumia ( Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing:

• Safely and efficiently deliver packages to customers' doorsteps or designated delivery locations within assigned geographical areas, ensuring timely and accurate delivery.
• Use handheld devices or mobile applications to access delivery routes, receive delivery instructions, and confirm delivery status in real-time.
• Load packages onto delivery vehicles, ensuring proper handling and securement to prevent damage during transit.
• Navigate delivery routes using GPS or maps, optimizing travel routes to minimize delivery times and maximize efficiency.
• Provide excellent customer service during delivery interactions, including greeting customers, verifying delivery details, and addressing any questions or concerns.
• Obtain customer signatures or proof of delivery, and accurately record delivery information using electronic delivery confirmation systems.
• Follow established safety protocols and traffic regulations while driving and operating delivery vehicles, ensuring the safety of yourself, pedestrians, and other road users.
• Report any delivery issues, vehicle malfunctions, or accidents to the Last Mile Team Lead or designated supervisor, and follow established procedures for resolution.
• Maintain cleanliness and organization of delivery vehicles, including interior and exterior surfaces, and report any maintenance or repair needs to the appropriate personnel.
• Adhere to company policies, procedures, and quality standards to ensure compliance with customer requirements and service level agreements.

Last Date for Submissions : Sept , 30, 2025

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders