Last Mile Manager - Regional - Full Time

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing:

• Operational management: 

Guarantee compliance with SLAs and strict application of processes within agencies.

Carry out regular network audits.

Monitor and analyze performance indicators (KPIs) to identify levers for improvement.

• Network development : 

Identify and exploit new opportunities for network expansion and new branch openings.

Actively participate in the feasibility studies and implementation process for new branches.

• Remittance : 

Increase cash collection from branches day by day.

• Team Management : 

Manage, motivate and support branch managers, their teams and supervisors.

Manage ongoing training and assessment of branch staff.

Develop team skills and maintain a positive work climate.

• Communication and Reporting : 

Centralize and synthesize information from the field for management.

Produce regular performance reports on the region's activity.

Maintain fluid and transparent communication with all teams.

 

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders