Performance Manager - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

This position will oversee process standardization, build reporting metrics, systems enablement and improving the overall efficiency of the warehousing, vendor and logistical business for the Supply Chain team.

What you will be doing

• Provide expertise in understanding and using data models and systems, and act as resource in the interpretation and use of data generated and utilized by users of BI Tools.
• Assist to create KPIs and implement simple systems for performance measurements and growth.
• Design granular dashboard using advance excel techniques which identify bottleneck areas of the operational processes.
• Use Order life analysis to monitor end-to-end warehouse/ logistics processes to improve operational efficiency.
• Provide system support and resolve issues for all tools used by various teams
• Lead training and rollout of new systems
• Drive new process initiative and Institutionalize tech changes required for better alignment / visibility of packages / Items
• Oversee daily Reporting on Incidents/Change/Problem tickets and SLA status
• Update the incident categorization matrix based on evolving business complexity.
• Managing the loss compliance and write-off guidelines for packages stuck at different stages of packages/ item journey.
• Training all the in-house/ out-house teams for any new / existing processes for smooth operations
• Auditing SOPs vs on-ground processes and improving on deficiencies
• Assign all non-compliance related issues to each defaulting department and ensure proper actions are taken.
• Manage all emergency related logistics issues which could lead to non-satisfaction of the customer. E.g., Theft, Accidents, Confiscation of packages & weather obstruction.
• Inform and liaise with In-house and 3rd Party teams to resolve discovered problems.
• Analyze and document all customer / seller complaints to prevent future occurrences of past problems

 

What we are looking for:

• Bachelors Degree from an accredited university (Business Administration, Logistics- supply chain, Economics, Engineering)
• Advanced degree preferred but not required.
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite  – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Minimum 5 years-total experience in logistics operations and/or vendor management, experience, preferably within distribution, transportation or customer contact operations is required
• Demonstrated success in cross-functional, global project/program execution.
• Process oriented, well-organized with a high level of attention to detail
• Excellent communication and negotiation skills
• Excellent analytical ability (with excellent proficiency in MS Excel); ability to leverage analytical work into action-oriented reporting and plans of action.
• Strong attention to details
• Strong entrepreneurial skills, leadership and drive
• Experience or high level of comfort in logistics operations
• Experience managing teams or large projects
• Demonstrated ability to work in a fast paced and competitive environment.

 

 

Deadline for applications: 30-06-2025

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 

 

#LI-Onsite

 

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders