Logistics Manager - Jumia Global - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

This position will work with logistic companies to provide End to End delivery of all Jumia Global merchandise in line with agreed SLA and costs.

What you will be doing

• Work closely with our logistics providers to ensure top-notch End to End logistic from seller country to our warehouse;
• Prepare all documents required for overseas shipments;
• Work with our warehouse and logistics teams to reduce average delivery time to our customers;
• Liaise with our Finance team to ensure all the invoices and payments done to our logistic providers;
• Constantly improve our customer experience (packages, labels, delivery time etc.);
• Coordinate with CXP to handle customer requests for Jumia Global items;
• Manage all stakeholders of Jumia Global in the country (Content, Onsite, IT, Finance, CS, logistics, marketing) and in central JG operations (commercial and operations team).

What we are looking for:

• A Bachelor's or advanced degree in supply chain discipline or related experience
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite  – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Minimum 5 years-total experience in sales, operations and/or vendor management, experience, preferably within distribution, transportation or customer contact operations is required
• Demonstrated success in cross-functional, global project/program execution.
• Process oriented, well-organized with a high level of attention to detail
• Excellent communication and negotiation skills
• Excellent analytical ability; ability to leverage analytical work into action-oriented reporting and plans of action.
• Strong attention to details
• Excellent oral, written and telephonic communication skills
• Ability to meet demanding targets;
• Ability to work independently and in a team;
• Strong drive and leadership;
• Impeccable communication skills (spoken and written);
• Analytical skills (proficiency in MS Excel is mandatory);
• Exceptional organizational skills.

Deadline for applications: 30-06-2025

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential manager; 

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We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders