IC_ Key account Manager Internship

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Main Responsibilities

Account Management:

• Develop account plans and strategies to maximize vendor retention and revenue generation.
• Collaborate with cross-functional teams, including marketing, operations, and product development, to ensure vendor objectives are met.
• Monitor account health and performance metrics, analyze data, and provide actionable insights to vendors.
• Work closely with vendors to identify opportunities for product or service enhancements and collaborate with internal teams to implement them

Customer Success:

• • Ensure client satisfaction and success by providing exceptional customer support and service.
  • Monitor and address any issues or concerns raised by clients promptly and effectively.
  • Advocate for clients' needs and requirements within the organization to ensure their long-term success.

Required Skills & Qualifications

• Bachelor's Degree in Business, or any related field 
• Strong commercial skills;
• Good analytical and numerical skills;
• Great capacity to handle high stake negotiations;
• Structured, data driven, thorough;
• Good with tools (excel & PPT, Salesforce would be a plus);
• Strong interpersonal skills, a team player;
• Great ability to work in a fast-paced and competitive environment;
• Flawless English communication.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders