VP Global Operations

INTERNAL OPPORTUNITIES WITHIN JOE

This is your next move. You're already part of JOE. You know the culture, the pace, and what it takes.

Now here's a chance to grow into something new. We always look inside first. If you've got the attitude, the hunger, and the drive — this could be yours.

Read the role below, and if it feels right, go for it.

Job Summary 

As VP Global Operations, you are right-hand to the COO and own the seamless execution of the Business Operating Calendar across our international markets. Based at our Global HQ in Copenhagen, you lead the continuous improvement of operational excellence, standards, service, hospitality, training, SOPs, labour management and operations analytics, in franchised and company-operated markets alike. You lead a global team of senior leaders, partner with Finance, IT, Marketing, Product Development, People and regional MDs, and take on the COO's strategic and confidential projects. You are a strategic thinker and a hands-on leader, and you act as the go-to lead in the COO's absence, always ensuring every store reflects our brand standards and growth ambitions. The role is a full-time position.

Key Responsibilities 

• Develop and execute the global operational strategy and own the Business Operating Calendar, delivering all initiatives on time and within budget, with a clear communications plan so regions and stores are informed on time. 

• Track initiatives against business goals through robust trading meetings and updates, treating franchised and company-operated markets equally. 

• Lead and mentor a global team of senior leaders across Operations Engineering, Labour Management, Customer Care, Operational Training and Store Operations Excellence, and build a best-in-class partnership between HQ and the regions. 

• Drive process improvement, standardisation and global best practice across all stores, own operational training, and oversee operational readiness and in-store activation of initiative launches and innovations in every market. 

• Partner with the leads of Ops Engineering, Customer Care and Labour Management to strengthen loyalty and Juicer culture and optimise labour deployment, working with Finance Business Partners and MDs to achieve budgets for key cost lines. 

• Support the Lead of Global Delivery in designing and maintaining the Global Framework and Playbook, and share best practice across regional MDs. 

• Act as the COO's go-to lead for strategic and confidential assignments that drive long-term value. 

• Partner with Finance, IT, Marketing, Product Development, People and regional MDs to align operational initiatives with business objectives. 

• Set operational targets, report performance to the COO and executive team, manage operational budgets and capital investments, and ensure business cases show return on investment. 

Who You Are 

• A strategic thinker and hands-on leader who drives operational efficiency, consistency and innovation across all stores. 

• Able to persuade others to do what is right, with flexibility in your communication and leadership style from C-suite to Juicer. 

• Comfortable owning the numbers and the culture, and a trusted partner to executive leaders on confidential topics. 

What You'll Bring 

• Senior leadership experience in global operations, ideally in retail, F&B or hospitality, with a track record of leading leaders. 

• Experience owning strategy and execution across multiple markets, including franchise models. 

• Strong commercial skills: budgets, labour cost management, capital investment and business cases. 

• Experience partnering with C-level stakeholders. 

• Fluent in English - other languages are a bonus! 

Our Benefits 

We offer a benefits package that includes a paid pension plan, health insurance, parental leave, and additional vacation. Besides that, we provide some JOE-ified benefits: 

• Our global headquarters is conveniently located in the heart of beautiful Copenhagen, where over 130 friendly faces come together! 

• Enjoy our fantastic office facilities, including a fully staffed JOE & THE JUICE bar, where we serve delicious breakfast, daily lunch, refreshing juices, and top-notch barista coffee. 

• At JOE, we embrace a flat hierarchy that values every opinion, creating a welcoming space for your ideas and suggestions to thrive. 

• Join us for our lively monthly social calendar filled with fun activities like running club, wine tasting, creative evenings, and Friday bars - there's always something exciting happening! 

• As part of our team, you'll have the opportunity to take on a BTC (Behind the Counter) shift in one of our bars twice a year, adding a unique touch to your experience. 

• Stay fit and healthy with our well-equipped fitness facilities, complete with showers and a relaxing steam room to refresh after your workouts. 

Ready to turn a job into a lifestyle? 

We know you. And you know that you don't need a perfect CV. You need the right mindset. If this role excites you, apply.

Talk to your manager, ask questions, and put yourself forward.

Growth at JOE isn't something that happens to you, it's something you strive for, something you go after.

This is how careers here are built. One bold move at a time.