Area Manager

INTERNAL OPPORTUNITIES WITHIN JOE

This is your next move. You're already part of JOE. You know the culture, the pace, and what it takes.

Now here's a chance to grow into something new. We always look inside first. If you've got the attitude, the hunger, and the drive — this could be yours.

Read the role below, and if it feels right, go for it.

As a Area Manager, you are responsible for the daily operational leadership development of the stores in your district, ensuring the highest performance possible in all areas within the operation. You will adhere to market-specific legal requirements, company policies, and risk & compliance structures. By leading and engaging your Store Manager team, the overall goal is to create great guest experiences that lead to an optimized overall store performance. 

Your overall success in this position depends on the degree to which you can lead, develop, and retain a highly engaged team, where all operational and conceptual in-store requirements are followed to deliver best-in-class guest experiences, turning regular customers into beloved returning guests. Ultimately, you are accountable for meeting the cost budget, reaching the district’s sales targets, and EBITDA through existing and new company initiatives. 

KEY RESPONSIBILITIES

• Performance Management: Accountable for building sales and optimizing store EBITDA across your district to achieve or exceed defined KPI targets.

• Value-Based Leadership: Effectively lead your team of Store Managers in alignment with company virtues and operational principles, acting as a "coach of coaches."

• Employee Engagement: Develop and engage your Store Managers through robust development plans, consistent feedback, and team meetings, securing an employee engagement score that meets or exceeds benchmarks.

• Recruitment Practices: Responsible for the candidate selection, pre-boarding, and onboarding of Store Managers, and for building the future store talent pipeline for your district.

• Operational Requirements: Maintain a safe and healthy work environment by enforcing hygiene, health, and safety standards. You will ensure conceptual store structures are maintained, resulting in the highest local standards.

• Guest Experience: Ensure a "guest-first" approach is the standard across all stores, building strong guest relations and increasing overall guest loyalty.

KEY QUALIFICATIONS

• Minimum 5 years of experience in a similar leadership role
• Experience in operating stores in a food & beverage chain is a requirement 
• Experience in leading teams through store managers 
• Excellent interpersonal and leadership skills 
• Strong analytical and performance management skills 
• A proven track record in optimizing overall store performance across multiple stores 

KEY PERFORMANCE INDICATORS

Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4-wall compliance
Employee Engagement: Employee engagement score, employee turnover, and quick quits
Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits.
Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4-wall EBITDA

We know you. And you know that you don't need a perfect CV. You need the right mindset. If this role excites you, apply.

Talk to your manager, ask questions, and put yourself forward.

Growth at JOE isn't something that happens to you, it's something you strive for, something you go after.

This is how careers here are built. One bold move at a time.