Third Party Delivery Manager - Mid Europe

 

 

 

 

WHY WORK AT JOE & THE JUICE

Joe & The Juice is a people centric food and beverage company built around culture, not just juice, coffee, and healthy sandwiches and bowls. When you join Joe & the Juice, you step into a high energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills.

We believe in four simple virtues that shape everything we do:

• Positive Attitude
• Inclusion
• Social Ties
• Growth

For us, this means that when you choose a cup half-full mindset and welcome people form every background, build real friendships across the bar while making juices, and using every shift as a chance to learn something new, you become more than just a juicer; like us, you continue to search and mind purpose and meaning in what you do.

From your first day, you’ll be part of an international network of juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!).  

If you love fast paced service, music, people and the idea of turning a job into a lifestyle, Joe can become a place to build skills, friendships and a career that can take you across cities, countries and roles.

 

 

 

 

ABOUT THE JOB

The Delivery Manager will play a key role in driving our delivery operations forward, acting as the crucial link between Joe & The Juice and our third-party delivery partners. Working closely with Operations, Sales, Marketing, Catering/Events, and you will ensure our stores achieve and exceed delivery targets while maximizing brand presence and growth across all platforms.

 

As a Delivery Manager, you will work closely with the Managing Director and Market Managers across Mid-EU to support and ensure seamless execution of local and regional initiatives, aligning delivery operations with market-specific goals and needs. Your role will be pivotal in translating strategic regional needs into market specific actionable delivery plans, optimizing performance, driving growth and customer satisfaction.

You will drive and be accountable for the full P&L of delivery across the region in close collaboration with MD and Market Managers.

 

KEY RESPONSIBILITIES

Managing external delivery aggregators:

• Maintaining and developing strong relationships with our external aggregators to ensure Joe & The Juice is a “preferred” partner.
• Weekly, monthly and quarterly meetings
• Develop and execute marketing calendars and strategy planning
• Link between Joe & The Juice and our partners regarding any communications about product launches, developments and/or key calendar moments.

 

Delivery operations and customer journey:

• Ensuring our teams are hitting all operational targets
• Supporting teams on any operational issues
• Securing incentives to motivate sites to execute excellent customer experience
• Ensure there is correct reporting in place to give sites the tools and insight to have optimal performance levels

 

Systems and Menu Management:

• Supporting teams with any tablet issues or failures
• Ensuring menus are displayed correctly and are optimized
• Developing and implementing adequate reporting so all parties are accurately tracking sales and performance
• Link between teams and integrations to ensure all systems are working and support in case of any issues

 

KEY QUALIFICATIONS

• Minimum 2 years’ experience in the delivery market. Experience in hospitality operations is not necessary, but valued
• Excellent written and verbal skills
• Experience and confidence using Microsoft (Word, Power Point, Excel)
• Strong communication and presentation skills
• Strong analytical skills and ability to simplify data to communicate to the team

 

What we offer:

• 5 free Joe & The Juice products per day
• Unlimited coffee and tea
• Friday lunch provided
• 50% discount on all Joe & The Juice products worldwide
• Training and career development
• Fun social events and team activities
• Visibility into Mid Europe markets

 

Read how JOE & THE JUICE ("We," "Us") handles your personal data when you engage with us during the recruitment process here: https://www.joejuice.com/policy/recruitment-privacy-notice

 

 

 

 

ABOUT JOE & THE JUICE

Joe & the Juice is a healthy fast casual concept founded in Copenhagen in 2002; since then, we have grown to more than 450 locations across 20 countries and employing more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade off between taste and health. 

We serve high quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. Joe & the Juice goes beyond products and towards the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations.  

We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.