OTC Supervisor

WHY WORK AT JOE & THE JUICE

JOE & THE JUICE is a people-centric food and beverage company built around culture, offering much more than just juice, sandwiches, and coffee.

We believe in four simple virtues that shape everything we do:

• Positive Attitude
• Inclusion
• Social Ties
• Growth

For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the teams by creating or helping create great guest experiences, and use every day as a chance to learn something new, you become more than just a Juicer or staff member; like us, you continue to search and find purpose and meaning in what you do.

From your first day, you'll be part of an international network of people who support each other, celebrate wins together, and push each other to grow. You'll learn by doing and move through our Moneyball career path—our internal system that tracks your performance and fast-tracks you toward promotion. Most of our leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!), so you will always be part of a company built on that same journey. If you love a fast-paced environment, music, and people, and you like the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that takes you across cities, countries, and roles.

JOB SUMMARY

The OTC Supervisor leads the Order-to-Cash team and owns the quality, speed and control of our cash application, collections and reconciliation processes. The role has a special focus on reconciling card payments and delivery platform settlements across a high-volume, multi-location F&B business. You lead and develop the team, safeguard accurate month-end close deliverables, and drive standardisation and automation of OTC processes in Dynamics 365 Finance & Operations. The role reports to the Global OTC Manager.

KEY RESPONSIBILITIES

People and team leadership

• Lead, coach and develop the OTC team, plan workload and the close calendar, and ensure timely, high-quality delivery

Reconciliation and cash application

• Own the daily, weekly and monthly reconciliation of card acquirer, payment provider and delivery platform settlements against POS data, bank and the general ledger
• Ensure differences, chargebacks, fees and missing settlements are resolved, including follow-up with external partners
• Ensure correct cash application, customer and franchise/B2B invoicing, collections and aged debt follow-up in Dynamics 365 Finance & Operations

Close, control and reporting

• Ensure accurate balance sheet reconciliations, specifications and reporting for month-end, quarter-end and year-end close
• Support month-end close through AR and line of credit reconciliations and review of the allowance for doubtful accounts
• Safeguard internal controls and audit readiness, and report KPIs such as unmatched items and days to cash to management

Process improvement and collaboration

• Drive standardisation, harmonisation and automation of OTC processes across markets
• Partner with Store Operations, Treasury, Accounting, IT and payment and delivery partners, and advise the business on OTC topics
• Act as a key member of cross-functional teams to improve the flow of data and reporting

WHO YOU ARE

• You take ownership of your workload, manage moderately complex tasks, and help improve processes
• You work independently, propose solutions, and adapt quickly when priorities shift
• Your solid knowledge makes you a dependable contributor who helps drive team performance

WHAT YOU'LL BRING

• +6 years in Order-to-Cash, accounts receivable or revenue accounting, incl. team lead experience
• Experience from retail, F&B, restaurant or hospitality with many locations
• Hands-on experience with Microsoft Dynamics 365 Finance & Operations
• Proven experience reconciling card payments (e.g. Adyen, Nets/Nexi, Worldline) and delivery platforms (e.g. Wolt, Uber Eats, Just Eat) to POS, bank and GL
• Strong accounting, process and Excel skills; degree in finance, accounting or business administration
• Fluent English (Danish is an advantage)

OUR BENEFITS

We offer a benefits package that includes a paid pension plan, health insurance, parental leave, and additional vacation. Besides that, we provide some JOE-ified benefits:

• Our global headquarters is conveniently located in the heart of beautiful Copenhagen, where over 200 friendly faces come together!
• Fantastic office facilities, including a fully staffed JOE & THE JUICE bar, where we serve delicious breakfast, daily lunch, refreshing juices, and top-notch barista coffee.
• At JOE, we embrace a flat hierarchy that values every opinion, creating a welcoming space for your ideas and suggestions to thrive.
• Lively monthly social calendar filled with fun activities like running club, wine tasting, creative evenings, and Friday bars - there's always something exciting happening!
• As part of our team, you'll have the opportunity to take on a BTC (Behind the Counter) shift in one of our bars twice a year, adding a unique touch to your experience.

Employment type: Full-Time

Ready to turn a job into a lifestyle?

ABOUT JOE & THE JUICE

Founded in Copenhagen in 2002, JOE & THE JUICE has grown into a global fast-casual concept with more than 500 locations across 25+ countries and over 7,000 employees worldwide, with our sights set on 1,000 stores by 2028.

Our people-centric culture and sustainability agenda are part of our Nordic heritage, and remain central to our commitment to a better future. Along the way, internal workshops and mentorship sharpen your skills, while exchange programs and international assignments can take you across our markets.

Ready to embark on this exciting journey? Apply today and become a part of JOE & THE JUICE!