Director of Store Operations Excellence

WHY WORK AT JOE & THE JUICE

JOE & THE JUICE is a people centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills.

We believe in four simple virtues that shape everything we do:

• Positive Attitude
• Inclusion
• Social Ties
• Growth

For us, this means that when you choose a cup half-full mindset and welcome people form every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new, you become more than just a juicer; like us, you continue to search and mind purpose and meaning in what you do.

From your first day, you’ll be part of an international network of juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!).  

If you love fast paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles.

Your Mission 

This role owns the creation, governance, and continuous evolution of the operational playbook, ensuring that every SOP , audit, assessment, and excellence program reflects the JOE way and drives consistent world class operations. In close partnership with the Global Training team this role ensures operational standards and audits are reflected in role-appropriate learning and onboarding materials for store teams. 

The role ensures operational standards are scalable, intuitive, and grounded in real store practices, bridging strategy with frontline execution. Through structured excellence programs, robust audit/assessment frameworks, and deep partnership with Training, Ops Engineering, and  Regional Field Leadership, this role ensures that stores deliver consistent quality, safety, and guest experience across all markets. 

Beyond governance, the Director of Store Operations Excellence recommends operational strategies with direct impact on global performance. This function leads complex, cross functional initiatives that shape how bars operate day to day and plays a critical role in achieving company OKRs. Acting as a trusted advisor to leadership, the Director provides insights and recommendations that influence key operational decisions and drive continuous improvement. By combining strategic oversight with hands on operational understanding, this role ensures every bar operates with precision, discipline, and passion, protecting brand integrity and enabling sustainable operational excellence worldwide. 

Who You Are 

You are a senior operations leader with 7-10 years Food & Beverage Multi-Site, Multi-Region experience who understands that strong execution starts with clarity. You enjoy being close to the business, spending time in stores, observing reality, and listening to field leaders. You turn complexity into simple, repeatable standards that teams can actually use.

You are structured but pragmatic, confident enough to challenge existing ways of working, and humble enough to test and learn before scaling. You build trust across functions and levels, and you are known for raising standards without adding unnecessary complexity.

You will report 

Key Responsibilities 

• Own, evolve, and govern global Standards of Operations (SOPs), ensuring clarity, consistency, and excellence across all store activities and routines. 

• Maintain and optimize operational frameworks, ensuring practices are scalable, intuitive, and aligned with JOE’s operational strategy. 

• Own and evolve the global operational KPIs, defining progression models and execution expectations that elevate foundational store performance across all markets. 

• Design and oversee global and regional internal audit programs, including methodology, scoring, and insight loops that evaluate operational quality, compliance, and brand standards. 

• Manage and develop the Store Assessment App as the central tool for audit execution, reporting, and operational performance tracking. 

• Oversee global Food & Safety Rating governance, ensuring standards meet regulatory requirements while reflecting internal quality expectations. 

• Collaborate with Training to embed operational standards into onboarding, skill development, and leadership training. 

• Partner with Ops Engineering to ensure workflows, process designs, and equipment plans align with real store needs and support operational excellence. 

• Lead operational governance for new initiatives, including process development, user testing, operational readiness, and rollout support. 

• Analyze audit trends, Operational KPI results, Food & Safety performance, and operational KPIs to identify issues, guide improvements, and drive accountability. 

• Align closely with the VP of Global Operations & COO to ensure excellence programs support OKRs, strategic priorities, and long term operational scalability. 

• Ensure all standards, audits, and frameworks reinforce brand identity, guest experience, and high performing store operations. 

 What you’ll bring & role requirements

• Ensuring standards, SOPs, and workflows are simple, clear, and consistently applied across all markets. 

• Strong ability to assess operational performance and translate audit findings into actionable improvements. 

• Uses metrics such as Health Ratings, Store Assessment App Scores & Operational KPIs to guide strategy and measure progress. 

• Works effectively across functions to align standards with business needs, ensuring adoption across Training, Ops Engineering, and Regional Field Leadership. 

• Manages multiple priorities and initiatives with precision, structure, and accountability. 

• Continuously reviews and improves processes to strengthen efficiency, safety, consistency, and guest satisfaction. 

• Balances strategic thinking with practical, hands on understanding of store operations. 

• Builds structured, scalable frameworks that support sustainable, long term operational excellence. 

• Embodies and promotes JOE & THE JUICE virtues, ensuring standards and processes reflect our authenticity, simplicity, and energy. 

This role is based in Copenhagen and requires regular international travel to ensure effective rollout, adoption, and governance of global operational frameworks

Our benefits:

We offer a benefits package that includes a paid pension plan, health insurance, parental leave, and additional vacation. Besides that, we provide some JOE-ified benefits:

• Our global headquarters is conveniently located in the heart of beautiful Copenhagen, where over 130 friendly faces come together!
• Enjoy our fantastic office facilities, including a fully staffed JOE & THE JUICE bar, where we serve delicious breakfast, daily lunch, refreshing juices, and top-notch barista coffee.
• At JOE, we embrace a flat hierarchy that values every opinion, creating a welcoming space for your ideas and suggestions to thrive.
• Join us for our lively monthly social calendar filled with fun activities like running club, wine tasting, creative evenings, and Friday bars - there's always something exciting happening!
• As part of our team, you'll have the opportunity to take on a BTC (Behind the Counter) shift in one of our bars twice a year, adding a unique touch to your experience.
• Stay fit and healthy with our well-equipped fitness facilities, complete with showers and a relaxing steam room to refresh after your workouts.

 
Ready to turn a job into a lifestyle? 

ABOUT JOE & THE JUICE

JOE & THE JUICE is a healthy fast casual concept founded in Copenhagen in 2002; since then, we have grown to more than 450 locations across 20 countries and employing more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade off between taste and health. 

We serve high quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products and towards the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations.  

We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C-suite, VPs, and directors, have started behind the bar. We continue to evolve our people-centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.