Customer Success Engineer - TeamCity (Post-Sales)

About JetBrains

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

TeamCity is a powerful CI/CD solution by JetBrains. We help big and small companies around the world boost their productivity and smoothly build, test, and deliver all kinds of software to their customers.

About the Role

We are looking for a Customer Success Engineer (f/m/x) to join our growing team. In this role, you will maintain strong relationships with our existing customers and contribute to the ongoing growth of our business.

As part of our team, you will:

• Manage and proactively develop existing key accounts, ensuring customers are informed about product updates and enhancements..
• Conduct regular discovery sessions to understand customers’ current use cases, identify potential challenges early, and share actionable feedback with the product team.
• Suggest optimizations or new features to enhance the customer experience.
• Handle escalations from customers and help manage expectations both with the internal product team and with the customer.
• Offer technical guidance and assistance to existing customers.
• Develop and adapt technical documentation, sales material, and demo content for TeamCity, tailoring it for specific customer needs.
• Represent the company at customer locations, industry events, or conferences, as needed.

We would be thrilled if you have:

• Strong experience with DevOps tools and especially CI/CD systems.
• Technical competence combined with a business-oriented approach and a focus on customer needs.
• Proficiency in software development tools, ideally with hands-on experience in software development, QA, system administration, release automation, or a related field.
• Problem-solving and analytical skills across technical, product, and business areas, with an ability to grasp a customer’s needs and suggest suitable solutions.
• 3+ years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar customer-facing field.
• Strong interpersonal communication skills, both verbal and written. You will need to speak and write English fluently, as it is the preferred language of communication with our customers and partners, as well as within the team.
• ​​Experience in driving technical discussions with both technical and non-technical audiences.
• Being comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos.
• A self-motivated working style with the ability to thrive in a remote, distributed team.
• A proven ability to build and grow long-term business relationships in B2B environments.
• Willingness to work across time zones and travel internationally when required.