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Head of IT Operations

Bury

Reporting to the Technology Director, the Head of IT Operations, will be part of the strategic management team, accountable for six teams, covering New Store openings, Network comms provisioning, New services and roll out delivery team, Field engineering, Kingsway IT Operations and BAU IT Operations. The purpose of the role is to manage the teams, control and coordinate workload, drive quality, consistency, and improvements within the function.

·       Job Title – Head of IT Operations

·       Location – BL9 8RR

·       Working rota – Monday Friday

·       Working hours – 40

What You'll Be Doing:

As a Head of IT Operations, you'll be doing the following: 

  • You will be responsible for the performance of the IT Operations function, ensuring we are meeting the business need and achieving core targets and KPI’s.
  • You will drive continuous improvement and work closely with our Technology Operations Director and other business functions to ensure that our services align to their need
  • To be responsible for the professional development of all direct reports, ensuring that appropriate support, supervision, performance management, appraisal and training is in place.
  • Ensure effective resource management and succession planning within the IT operations teams.
  • Lead, manage and motivate the IT Operations function, providing clear objectives and constructive feedback.
  • Conduct regular 1-2-1 supervision to ensure the well-being of direct reports and obtain assurance as to the well-being of all indirect reports.

What We're Looking For:

  • Problem-solving skills within an IT environment.
  • IT project background essential.
  • Planning, critical and strategic thinking.
  • Ability to assist in strategic planning, results-based management, and reporting.
  • Process improvement across new store and new service teams.
  • Successful project and programme delivery within IT Operations function.

The Company:

The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 90,000 colleagues over 4,500 stores across several retail fascia's in over 36 countries around the world.

We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity.

To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

  • Incremental Holiday Allowance
  • Staff Discount on qualifying purchases across Group retail stores and online
  • Exclusive Colleague Bike Discount scheme
  • Discounted Gym membership
  • Personal development opportunities to learn and develop at work
  • Access to Apprenticeships and accredited qualifications

Interested?

If you are interested in this position, then press the Apply Now button.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.

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