People Services Lead| Amsterdam HO

From the initial interview to your onboarding, we'll be with you every step of the way, providing constructive feedback and the chance to demonstrate your talent. Regardless of who gets the position, we want everyone who participates in this process to leave with a greater awareness of their strengths and a clear development plan for their professional growth.

Working Hours: 38 Hours
Reporting to: People Manager
Location: Amsterdam
Department: People
Direct Reports: 5

Role Overview

The People Services Team Lead is responsible for leading the day-to-day delivery of employee life cycle operations in the Netherlands, ensuring payroll accuracy, compliance, and timely payroll and HR administration services. This role oversees the orchestration, optimisation, and supervision of core administrative and contractual workflows. It ensures maximum operational efficiency, data integrity, and compliance. As a key link between the team, employees, and management, the role is responsible for delivering a seamless employee lifecycle experience while ensuring operations remain scalable and efficient. In addition, it drives continuous improvement, operational excellence, and a strong service-focused culture. This position leads a team with accountability for core HR administration and payroll operations, including employee lifecycle management, ensuring accurate and timely payroll processing, while driving automation, continuous improvement, and alignment with broader People and business objectives.

Key Responsibilities

• Lead the People Services function, ensuring accuracy, timeliness, and full operational 
compliance
• Provide clear direction aligned with organisational goals and operational strategy
• Act as the escalation point for issues, ensuring effective resolution
• Build and maintain strong relationships with internal and external stakeholders
• Lead initiatives to automate, standardise, and improve processes
• Drive continuous improvement to enhance service quality, cost efficiency, and colleague 
experience
• Optimise systems and workflows to support scalability and operational efficiency
• Maintain audit readiness across payroll and employee lifecycle processes
• Ensure strong internal controls and compliance with all relevant legislation and regulatory 
requirements
• Monitor performance, identify risks, and implement corrective actions
• Create & oversee team KPIs and performance metrics, using data to improve service 
delivery
• Monitor service levels and ensure delivery against agreed targets
• Supervising, coaching, and developing and fostering a culture of high performance, 
accountability, and growth. 
• Leading People Services workstreams within wider People and business projects
• Delivering initiatives successfully by managing timelines, resources, and stakeholder 
expectations

Experience & Qualifications

• Bachelor's Diploma or equivalent
• Extensive experience in HR shared services and/or payroll leadership roles, ideally within 
high-volume, multi-entity environments
• Strong understanding of Dutch legislation, pensions, and compliance
• Proven ability to lead change and transformation initiatives
• Strong stakeholder management and communication skills
• Demonstrated experience leading and developing high-performing teams
• Ability to improve processes through technology and automation
• Proficiency in HRIS systems and advanced Excel skills

What we offer

We know our employees work tirelessly to make JD sports the success it is today and in turn, we offer them some amazing benefits:

• Competitive salary
• 24 vacation days
• Staff Discount on qualifying purchases across Group retail stores and online
• Personal development opportunities to learn and develop at work
• Continuous professional development in hard and soft skills
• Work arrangement: Hybrid
• Pension scheme
• Access to TELUS wellbeing platform
• Access to the ''Benefits at work'' app

Global Mobility

If you are applying from a country outside of “Working Country”, we will need to ensure that you have the necessary right to work in “Working Country” before you can start the position. Any support required from an immigration perspective is not guaranteed and will be subject to cost approval by the Group. 

Additionally, support with any relocation to “Working Country” and settling-in services will be at the discretion of the Group on a case-by-case basis.

What You'll Gain:

• Professional Self-Knowledge: You'll participate in an assessment that provides an objective and structured view of your key competencies. Discover strengths you might not have known you possessed and better understand your areas for improvement.
• Structured Professional Feedback: Receive detailed feedback based on specific competencies. It's not just an opinion; it's an analysis designed to help you grow.
• Clarity on Next-Level Competencies: Participation will help you understand exactly what skills and behaviors the company looks for in roles with greater responsibility. You'll know what to focus on for your future development, whether for this or other opportunities.
• Practical Experience in Selection Processes: This is a fantastic opportunity to practice and improve your interview and assessment skills in a safe and familiar environment. The next time you face a process, internal or external, you'll be much better prepared.
• Foundation for a Personal Development Plan (PDP): The assessment results and feedback are the perfect starting point for you, along with your manager, to design a powerful and focused Personal Development Plan (PDP). The company is committed to supporting you in that plan.
• Visibility and Networking: By participating, you'll gain visibility with other company leaders, providing a way for them to recognize your talent and ambition to grow.

We encourage you to apply and discover all that JD Group has to offer! Your growth is our success!