Senior Manager, Talent Acquisition & People Operations

Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer products, IremboGov and IremboPay, have enabled Rwandan citizens and foreigners to access and pay for over 150 public services online through our one-stop-shop e-governance and payment platforms. To date, we have facilitated over 30 million transactions through our platforms and have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com.

We are a software company building service management and payment solutions. Our core clients are government institutions, and we’ve steadily expanded across the local market to serve leading insurers, ISPs, banks, and merchants. International expansion is also underway as we pursue growth opportunities beyond our home market.

Our business operates on a three-sided value model—serving institutions, reaching citizens at a national scale, and enabling a network of thousands of active agents. This integrated ecosystem allows us to deliver real impact, simplify access to services, and create value across sectors and segments.

Job Level & Seniority: Senior Manager

Role Overview

We are looking for a Senior Manager, Talent Acquisition & People Operations to build and take ownership of the structural and experiential processes of the employee lifecycle.

This role is responsible for leading and scaling the Talent Acquisition & People Operations function, ensuring the organization delivers a seamless and consistent experience across every stage of the employee journey. The role oversees talent acquisition, employee experience programs, payroll and benefits administration, workplace operations, and people systems, while ensuring operational excellence, compliance, and service delivery across the organization.

As a senior leader within the People & Culture team, you will lead a multidisciplinary team spanning Talent Acquisition, People Operations, and Employee Experience, helping to build scalable people practices and create an environment where individuals and teams can thrive. You will play a key role in shaping how the organization attracts top talent, develops a strong employer brand, and delivers an outstanding employee experience from recruitment through off-boarding.

Key Responsibilities

1. Talent Acquisition

• Recruitment Process Management: Oversee the end-to-end hiring process, from sourcing and pipeline creation to interview scheduling and offer execution.
• Candidate Experience & Employer Branding: Drive initiatives that elevate the candidate experience and strengthen the employer brand, ensuring every interaction reflects the organization's values, culture, and commitment to excellence.
• Talent Programs & Strategic Partnerships: Develop and strengthen talent attraction partnerships with universities, professional communities, and industry networks to build sustainable talent pipelines, enhance employer visibility, and support long-term workforce needs.
• Hiring Enablement: Ensure hiring strategies are effectively executed, delivering high-quality talent within agreed timelines while supporting organizational growth and business objectives.

1. HR Operations & People Systems

• Payroll & Benefits Administration: Manage payroll operations, compensation changes, and employee benefit programs to ensure accuracy and compliance.
• Lifecycle Documentation: Standardize and execute documentation processes for employee onboarding, internal transitions, and offboarding.
• HRIS Management: Maintain employee databases and continuously improve People Systems, including BambooHR, Greenhouse, and other technologies.
• Compliance & Policies: Oversee the development and regular updates of company HR policies, standard operating procedures, and local labor law compliance.

1. Employee Experience & Workplace Operations 

• Engagement & Recognition: Coordinate internal employee engagement activities, rewards, corporate events, and recognition programs.
• Office & Facilities Management: Supervise daily office operations, facilities maintenance, workplace logistics, and stock/asset management to ensure an efficient work environment.
• Vendor & Budget Management: Manage relationships with external vendors, review service contracts, and oversee the unit's operational budgets.

Qualifications & Experience 

We are looking for a hands-on manager who combines operational drive with strong delivery discipline

• Experience: 6–8 years of progressive experience managing HR operations, talent acquisition, or workplace management, preferably within a high-growth environment.
• Leadership Capability: Proven experience leading and guiding teams, with a track record of supporting team development and driving collaborative results.
• Process & Systems Mindset: Solid experience working with modern candidate tracking systems, payroll frameworks, and core HR systems to drive organizational efficiency.
• Operational Execution: Strong knowledge of labor compliance, contract or policy review, and vendor coordination, with a highly organized approach to handling multi-layered projects.
• Communication Skills: Excellent interpersonal and communication skills, with the ability to partner effectively with departmental leaders and external partners alike.

Preferred Skills

• Experience using BambooHR, Greenhouse, Huza, and other HR, recruitment, and payroll management systems.
• Strong proficiency in HR reporting, data analysis, and process automation.
• Experience driving system improvements and technology adoption within People Operations and Talent Acquisition functions.
• Demonstrated project management and stakeholder management capabilities in a fast-paced environment.

What We Offer:

• A Strategic role: Your role serves as a strategic partner to our leadership, aligning our people strategy with our overarching business goals.
• Room to lead: You will be a trusted coach, the expert who translates business needs into people solutions, ensuring our most valuable asset, our employees, are positioned for success.
• Growth Environment: We are growing fast and building deliberately. You’ll be part of a team that values clarity, discipline, and continuous improvement.
• Competitive Terms: We offer a compensation package that reflects the importance of the role, with room for growth based on performance and impact.

Please note that the salary for this position is commensurate with experience and qualifications, and will be discussed during the interview process.

Location

• Nyarutarama, Kigali, Rwanda

Application Deadline

• June 30, 2026

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We're on a mission to change our continent through technology and are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities, and walks of life.

Our head office is based in Kigali, Rwanda.