Senior Account Executive – Services Solutions

Irembo is a technology company that designs and develops digital products to ease the accessibility of services in users’ everyday lives worldwide, starting with Rwanda. Our pioneer products, IremboGov and IremboPay, have enabled Rwandan citizens and foreigners to access and pay for over 150 public services online through our one-stop-shop e-governance and payment platforms. To date, we have facilitated over 30 million transactions through our platforms and have ambitious goals to scale our technology worldwide to enable more governments and institutions to serve their citizens better. More information is available on irembo.com.

Job Level & Seniority: Senior Manager
Department: Business Development 

About Us:

We are a software company building service management and payment solutions. Our core clients are government institutions, and we’ve steadily expanded across the local market to serve leading insurers, ISPs, banks, and merchants. International expansion is also underway as we pursue growth opportunities beyond our home market.

Our business operates on a three-sided value model—serving institutions, reaching citizens at a national scale, and enabling a network of thousands of active agents. This integrated ecosystem allows us to deliver real impact, simplify access to services, and create value across sectors and segments.

Product Context:

IremboHub is our flagship multi-solution platform powering how institutions and enterprises digitise services. It supports:

• Service Management Systems and white-labelled portals
• Marketplaces or One-Stop Portals like IremboGov 3.0, IremboPlus, RDB Digital One Stop Centre
• Modular solutions that can be licensed and customised

These solutions are complemented by citizen-facing platforms like the IremboApp and USSD App, a robust Agents Portal, and a growing identity layer through IremboID, which enables secure access, consent-based data sharing, and KYC.

Our legacy platform, IremboGov 2.0, has powered public service delivery for the past five years. We are now migrating to IremboGov 3.0.

Role Overview:

We are hiring a Senior Account Executive to lead relationships and delivery across a portfolio of clients using our Services Solutions, ranging from government institutions to enterprises in the local market.

You will be responsible for managing large, medium, and small accounts end-to-end—owning relationships with senior decision-makers, defining and executing commercial strategy, and ensuring continuity across the full client lifecycle. You will work at the intersection of business development, delivery, and customer success, ensuring our clients realise the full value of the IremboHub platform.

This is a high-ownership, high-autonomy role for a commercially savvy and delivery-minded leader who can build trusted relationships and drive results across complex environments.

Key Responsibilities:

• Client Ownership: Manage a portfolio of institutional clients using IremboHub. Serve as the senior point of contact, deepen relationships, and maintain trust at executive and operational levels.
• Account Strategy and Growth: Define and lead the commercial strategy for each account, aligning solution offerings with client needs and growing account value over time.
• Delivery Oversight: Ensure successful implementation and service continuity across projects. Coordinate internal teams to meet client expectations and proactively solve issues.
• Solution Positioning: Be fluent in the value of our Services Solutions. Guide clients through the value of modular, scalable, and citizen-centric digital service delivery models.
• Lifecycle Management: Lead the full client lifecycle—from onboarding to scale, renewal, and strategic advisory. Own satisfaction, engagement, and retention metrics.
• Internal Coordination: Work closely with Business Analysts, CRMs, Product and Engineering, and leadership to align delivery and roadmap with client priorities.
• Reporting and Forecasting: Track and report on account health, revenue, risk, and opportunity. Provide insight and accountability for performance and planning.

Qualifications:
We’re looking for a relationship builder, strategic thinker, and disciplined executor who can navigate complex stakeholder environments and deliver value.

• Experience: 6+ years in enterprise account management, client delivery, or solution sales, ideally in tech, consulting, or public sector digital transformation.
• Relationship Management: Skilled at building trust, managing expectations, and influencing senior stakeholders within government and enterprise settings.
• Execution Orientation: Comfortable managing complexity, timelines, and delivery plans. Brings a proactive, solutions-first mindset.
• Commercial Acumen: Proven track record of managing accounts, closing deals, driving revenue, and delivering value to institutional clients.
• Platform Fluency: Ability to understand and explain modular digital platforms, especially in service digitisation, citizen engagement, and institutional infrastructure.
• Stakeholder Management: Able to engage credibly with senior institutional partners, internal teams, and cross-functional collaborators.
• Communication: Clear, structured, and persuasive communicator. Comfortable leading discussions with clients and internal teams. Able to drive alignment across technical and non-technical audiences.

What We Offer:

• A Critical Role: You will be the face of Irembo to key clients and directly influence how institutions digitise and scale service delivery.
• Room to Lead: You’ll operate with ownership and autonomy, with strong cross-functional support to deliver impact.
• Purposeful Work: Our services impact millions of citizens and thousands of frontline workers. Your work will help deliver faster, simpler, and more reliable access to essential services.
• Growth Environment: We are growing fast and building deliberately. You’ll be part of a team that values clarity, discipline, and continuous improvement.
• Competitive Terms: We offer a compensation package reflective of the role’s scope and importance, with growth potential tied to performance and outcomes.

Note: Only Rwandan Nationals are eligible to apply.

Location

• Nyarutarama, Kigali, Rwanda

Application Deadline

• July 27, 2025

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We're on a mission to change our continent through technology and are committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds, nationalities, and walks of life.

Our head office is based in Kigali, Rwanda.