Project Manager (f/m/d) - Customer Experience

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

At IONOS, we create additional value by providing outstanding support for our customers and their business. We are proud of our world-class customer care team that has been recognized with multiple awards of excellence. We are also proud of our one of a kind in industry offering, the Personal Consultant, which is always available to offer expert advice, is a key differentiator for our customers and ensures they get the most out of our services and realize their dreams online.

In this position, you will be responsible for the global projects within the Operations business of IONOS supporting our team to expand its impact to our customers.

Tasks

• As a Project Manager, you will fulfill Operations Strategy by driving cross-functional and cross-division projects.
• With these projects, we support businesses and entrepreneurial people start, move or grow their businesses and ideas online and reach people across the globe. 
• You will effectively manage negotiation and alignment, communication (scope), stakeholder relationships, and roadmapping. Ensure timely follow-up on deliverables and maintain their quality through consistent reporting.
• You will own projects, and assess their risks and communicate to-do action items, red flags, communicate early, clearly and transparently, not only organize retros but also learn from them, renegotiate, and realign.
• You will benefit from eye level communication, an open culture and a team that empowers you to make decisions.

Qualifications

• Ideally, you have a track record in project management, and have between 3 and 5 of years professional experience in similar roles. 
• You have acquired experience in defining scope, objectives, roles, deadlines, roadmap, and you have the capacity to break down any objective, epic, story into small work packages and create roadmaps that help steering the projects.
• Stakeholder management is one of your strongest points: you communicate ahead of time, transparently, and clearly. You easily  identify blockers and bottlenecks. 
• You understand your stakeholders’ interest, you have the capacity to filter out information and discuss only what is relevant for the stakeholder you have in front of you. 
• You excel at prioritizing your projects, instinctively identifying "musts," "shoulds," and "coulds." This allows you to focus on what is most important while knowing what can be traded off.
• Fluency in both English and German is essential for this position.
• Bachelor’s degree (or equivalent) and a PMI (or equivalent).

Benefits

• Hybrid working model with home office option.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. 

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.