Senior IT Associate

About Invisible

Invisible Technologies is the AI operating system for the enterprise. Our end-to-end AI Software Platform structures messy data, builds digital workflows, deploys agentic solutions, evaluates/measures impact, and mobilizes relevant human experts. Invisible has trained foundation models for more than 80% of the world’s leading AI model providers, including Cohere, Microsoft, and AWS, and we have the expertise to customize AI for any industry, function, or use case.

Invisible makes AI work in the real world. In 2024, we reached $134M in revenue and were named the #2 fastest growing AI company on the Inc. 5000.

About The Role

We are seeking a highly skilled and customer-focused Senior IT Associate to be the go-to technology partner for our San Francisco Bay Area office and our globally distributed workforce. This on-site role is essential to ensuring our employees have a seamless IT experience, whether they are working in the office or remotely across the world.

As a Senior IT Associate, you’ll provide hands-on support for in-office staff while also troubleshooting and resolving technical issues for employees and contractors worldwide. You’ll work the help desk to resolve complex tickets and serve as a point of escalation for other IT Associates, ensuring issues are addressed quickly and effectively. You’ll also play a key role in keeping our systems secure, reliable, and efficient—supporting daily operations, enabling collaboration, and driving technology improvements across the organization.

Invisible is entering a critical stage of growth and transformation where reliability, security, and operational excellence are more important than ever. In this role, you will ensure our teams can work seamlessly across borders, systems, and environments while helping the company meet the highest standards of trust and compliance. By keeping people productive and systems resilient, you will directly contribute to scaling the business and unlocking future opportunities.

This is a full-time position with working hours of 9:00 AM – 6:00 PM Pacific Time, with occasional light travel to support team events.

What You’ll Do

• Serve as the primary on-site IT support for Bay Area staff, including laptop support, workstation setup, conference room technology (Zoom Rooms, A/V equipment), and local network troubleshooting.
• Deliver remote IT support to employees and contractors globally, resolving escalated tickets and issues across time zones.
• Work the IT help desk and act as a point of escalation for IT Associates, ensuring timely resolution of complex technical issues.
• Provide A/V support for in-person events, including setup, operation, and troubleshooting of microphones, speakers, projectors, and streaming equipment.
• Provide comprehensive laptop support (Mac & Windows), ensuring secure, reliable, and consistent operation.
• Support and administer conferencing hardware and collaboration platforms to ensure reliable communication across the company.
• Assist with AWS remote workstations and other third-party application access.
• Manage accounts and access lifecycle, including onboarding, offboarding, and team changes.
• Document IT processes, ticket resolutions, and system configurations.
• Collaborate with IT leadership on infrastructure upgrades, endpoint security initiatives, and process improvements.
• Monitor system performance, proactively identify recurring issues, and implement sustainable solutions.

What We Need

• 3–5 years of IT/Helpdesk or system administration experience in enterprise environments.
• Strong troubleshooting skills across networking (LAN/WAN, Wi-Fi), conferencing hardware, and end-user devices.
• Advanced knowledge of macOS and Windows 11.
• Proficient in Google Workspace, Slack, Zoom, Atlassian, Microsoft Office Suite, and many other SaaS tools.
• Experience supporting both on-site staff and globally distributed remote teams.
• Skilled in in-person and remote IT support with strong problem-solving ability.
• Excellent communication, organization, and customer service skills in a fast-paced environment.
• Experience with MDM and IDP platforms
• Familiarity with cloud environments such as AWS or GCP.
• Prior involvement in IT infrastructure or security-related projects.

An Invisible Talent Acquisition Partner can provide more information on which locations are included in each of our geographic pay tiers during the interview process. For candidates outside the U.S., compensation will be adjusted to reflect local market conditions and cost-of-living differentials.

Bonuses and equity are included in offers above entry level. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.

What It's Like to Work at Invisible:

At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.

We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.

Country Hiring Guidelines:
Invisible is a hybrid organization with offices and team members located around the world. While some roles may offer remote flexibility, most positions involve in-office collaboration and are tied to specific locations. Any location-based requirements or hybrid expectations will be communicated by our Talent Acquisition team during the recruiting process.

AI Interviewing Guidelines:
Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we've outlined expectations for using it ethically throughout your interview journey. Click here to learn more about how we use AI and our guidelines for candidates.

Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email. 

Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.