AI Integration & Quality Specialist

Why this role matters

The AI Integration Specialist is responsible for the hands-on development, testing, and maintenance of chatbot prompts and conversational flows. This role translates business requirements, compliance rules, and client experience standards into structured AI logic that powers reliable and user-friendly interactions.

As the first line of execution, the AI Integration Specialist ensures that chatbot behavior is accurate, consistent, and aligned with business policies. The role also serves as a first responder to AI-related issues, performing root cause analysis and coordinating with peers and cross-functional teams for resolution.

The role is based in our office in Kuala Lumpur, Malaysia. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

What you'll actually do

• To design, refine, and test chatbot prompts for accuracy, compliance, and usability.
• To implement context-aware rules that shape AI behavior across different business scenarios.
• To run simulations and audits that validate chatbot performance.
• To collaborate with cross-functional teams (QA, Product, CIA, KM) in improving AI workflows.
• To act as the frontline troubleshooter for AI issues and incidents especially on the #cia-tech-support channel.

Who we’re looking for

• Must be an existing member of the Quality Assurance Team.
• Should've participated in the Objective Assessment held last September 2025.
• Experience in AI prompt engineering, conversation design, or customer support operations.
• Strong analytical skills to translate business and compliance rules into structured prompt logic.
• Familiarity with NLP-based systems, chatbot platforms, or AI integration (preferred but not required).
• Ability to run simulations, audits, and quality testing for conversational AI.
• Good troubleshooting and problem-solving skills, especially in identifying logic or compliance gaps.
• Strong collaboration and communication skills with cross-functional teams.
• Detail-oriented, with a focus on accuracy, compliance, and client experience.

What we offer along the way

• Competitive salary and annual performance bonus
• Full relocation support for you and your family — flights, housing, visas, and legal assistance included
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
• Unlimited learning opportunities: external courses, English lessons, career and leadership development
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
• Employee appreciation program: branded gifts, celebration budgets for weddings, newborns, and milestones
• “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
• Employee share scheme — grow with us
• Meal and transport allowance
• Free gym membership and monthly wellness allowance for your sport or fitness of choice
• Holiday flight and accommodation coverage after 1 year of service

What your journey looks like

1. Intro call with Recruiter (30 minutes)
2. Prompt Development Assessment ( 2 weeks)
3. Behavioural interview

Deadline of Application: Sunday, 1 November 2026 (any application after this date will not be accepted)

Please apply using your company email address and ensure to disclose any existing Conflict of Interest you may have.

To help us manage this process securely, please do not share this job link externally.

Thank you!