Community Manager

Why this role matters

In this role, you will attract and interact with targeted virtual communities and network users to gradually achieve superior customer engagement and intimacy, and encourage website traffic and revenue by strategically deploying every aspect of the social media marketing road-map. 

The role is based in our office in Limassol, Cyprus. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

What you'll actually do

• Moderate user-generated content and ensure compliance with guidelines.
• Engage with the community to foster a positive culture.
• Manage interactions on forums, review sites, and social media.
• Track and respond to brand mentions and customer sentiment.
• Collaborate with Marketing, PR, and Sales for consistent messaging.
• Use tools to analyze engagement, support efficiency, and customer feedback.
• Create actionable reports for stakeholders.
• Share insights with Development and Sales for product improvement.
• Build strong relationships with customers, industry professionals, and journalists.
• Host events, webinars, and community-driven campaigns.
• Benchmark competitors to identify opportunities.
• Liaise with Development and Sales on new features and updates.
• Prepare crisis protocols and manage escalations.
• Mentor junior team members and conduct training sessions.

Who we’re looking for

• Bachelor’s degree in marketing, communication, or related field.
• Proven experience in a Customer Support Executive role, with strong familiarity with handling customer interactions and day-to-day support operations.
• Strong familiarity with Salesforce and Jira.
• Strong familiarity with the business applications of social media platforms (Instagram, Facebook, Twitter, TikTok, Telegram, YouTube, LinkedIn) 
• Native English and excellent verbal, written, presentation and communication skills.
• Attention to detail and copywriting skills (English) 
• Positive attitude and customer-oriented with good multitasking and organizational ability.

What we offer along the way

• Competitive salary and annual performance bonus
• Full relocation support for you and your family — flights, housing, visas, and legal assistance included
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
• Unlimited learning opportunities: external courses, English lessons, career and leadership development
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
• Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
• “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
• Employee share scheme — grow with us

For CY office only

• Branded MINI Cooper Countryman company car and private parking
• Free in-house sports clubs, Sanctum Club gym access, and jet skis
• Access to a Corporate doctor
• Exclusive discount program with cafes, gyms, and local services
• Expat tax perks: up to 50% income tax exemption
• Support with the naturalisation process for relocated employees

What your journey looks like

1. TA interview ( 30 mins)
2. Behavioural interview ( 30 mins)
3. Team Interview (45 minutes)
4. Test assignment  (1 week)

Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.