Job Application for Payments Operations Specialist at Exness jobs for internal candidates

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At Xevera, we deliver AI-powered, multilingual customer support for one of the world’s leading multi-asset brokers.

Since 2018, our team of 1,000+ people from 62 nationalities has empowered over 1 million clients in 130+ countries to trade with confidence—combining 27 languages, human care, fintech expertise and cutting-edge tech.

Why this role matters

The role is based in our office in Kuala Lumpur, Malaysia. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

The Payment Operations Specialist at Exness ensures the smooth and secure execution of client payment transactions within the company’s financial ecosystem. The role focuses on monitoring, processing, and troubleshooting client deposits and withdrawals while identifying potential abuse or fraud. Its main goal is to maintain a controlled and trustworthy payments environment that enhances clients’ overall experience with Exness.

What you'll actually do

Process withdrawals (pendings) – top priority task (at least 50% of work time).
Support customer queries through the case management system related to deposits and withdrawals.
Identify and resolve issues related to transaction processing by conducting analysis and following troubleshooting procedures.
Take relevant action in case of PSP downtime or unscheduled maintenance (e.g., turning off or switching provider).
Assist PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigations on their side
Act as the main point of contact for existing PSPs and communicate with them through various channels (phone, email, chat).
Collaborate with relevant departments to follow up and close payment-related cases.
Analyze data to identify irregular client activity patterns and abnormal behavior.
Collate information to identify potential system faults and prevent abuse issues.
Work with internal teams to enhance operational efficiency and payment processes.
Contribute to maintaining a secure, compliant, and client-centric payments operation.

Who we’re looking for

Bachelor’s degree in Finance, Business Administration, or a related field is an advantage
Experience in payment operations, financial services, or transaction processing is preferred
Approximately 1–3 years of relevant experience
Strong analytical skills and attention to detail
Proficiency in English (oral and written)
Good organizational and administrative abilities
Proficiency in Excel/Google Sheets and Google Docs
Strong problem-solving skills
Excellent communication and interpersonal skills
Initiative and a communicative team-player mindset
Pleasant personality combined with a dynamic professional attitude
Eager to learn and develop
Flexibility to work shifts (morning, evening, night) and weekends as per schedule
Ability to work on public holidays (with compensation in leave days)

What we offer along the way

Competitive salary and annual performance bonus
Full relocation support for you and your family — flights, housing, visas, and legal assistance included
Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
Unlimited learning opportunities: external courses, English lessons, career and leadership development
Education allowance covering school and kindergarten fees
21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
“Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
Employee share scheme — grow with us
Meal and transport allowance
Free gym membership and monthly wellness allowance for your sport or fitness of choice
Holiday flight and accommodation coverage after 1 year of service

At Exness, we know that changing jobs - and changing countries - is a big step. That’s why relocation with Exness is different. We make it smooth, supported, and truly life-changing.

What your journey looks like

Intro call with Recruiter (30 minutes)
English check (if needed)
Hiring Manager Interview (60 minutes)
Final interview (60 minutes)

What it's like here

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Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.