Customer Support Executive - Spanish speakers

Why this role matters

You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls.

What you'll actually do

• Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request statuses accordingly.
• Verify documents submitted by clients on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the customer support manager.
• Perform other ad hoc tasks assigned by the customer support manager.

Who we’re looking for

• Bachelors Degree
• Minimum of 3 year of experience in a customer service-related role
• Native Spanish
• Advanced English
• Advanced Portuguese
• Strong client-facing and communication skills
• Troubleshooting and multitasking capabilities
• Customer service orientation
• Self-motivated and highly reliable personality
• Availability to work on rotative shifts, including weekends

What we offer along the way:

• Competitive salary and annual performance bonus
• Full relocation support for you and your family — flights, housing, visas, and legal assistance included
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
• Unlimited learning opportunities: external courses, English lessons, career and leadership development
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
• Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
• “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
• Employee share scheme — grow with us
• Monthly wellness allowance for your sport or fitness of choice

Your journey after applying:

1. First interview (up to 40 minutes)
2. Final interview with your future team (45 minutes)

Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.