Acting Payments Operations Team Leader

Your role at Exness:

This role leads the Payments Operations team at Exness, ensuring efficient and secure handling of customer-facing transaction processes. The position is responsible for driving team performance, streamlining operations, and fostering continuous improvement to support the Division’s operational excellence and customer satisfaction goals.

You will:

• Manage a team of 8+ operational payment specialists.
• Monitor teamwork and performance and take corrective actions when necessary.
• Guide, inspire and motivate team members to ensure operational excellence, high employee engagement, and service improvement.
• Manage the team responsible for customer-facing transaction issues and incident management to ensure timely and effective resolution.
• Oversee the team’s workload for processing manual transactions and operational fraud control to ensure high-quality risk management.
• Take a strong and active approach in leading the payments team by being visible and providing guidance, instruction, directions, and leadership.
• Ensure clarity around priorities and goals to enable cascading across the team.
• Fully accountable for delivering project objectives related to the assigned area of responsibility.
• Ensure smooth operational product management based on set targets, limits, and required procedures.
• Verify onboarding of new and existing PSPs in collaboration with the PSP Relationship Manager.
• Delivery of team targets (KPIs), and tracking team performance metrics.
• Coordinate dashboards and reporting (e.g., claims, average resolution time, etc.).
• Handle quality control issues, investigate complaints, and ensure high levels of resolution for any customer payment issues.
• Provide timely and efficient analysis of team performance results to the Head of Payments Operations and the team.
• Create and expand current processes and procedures to improve overall efficiency and documentation.
• Transfer business requirements to development teams to implement automation and build back-office tools for the team and processes.
• Continuously identify and implement best practices and opportunities for service and process improvement.

What makes you a great fit:

• BSc/MSc in Finance, Business Administration or equivalent.
• 2–3 years of previous working experience as a Team Manager (preferably within Fintech, Card Payments, or the Online industry).
• Excellent communication skills (written and verbal) in English.
• Additional languages are considered an advantage.
• Strong problem-solving and analytical skills.
• Strong planning and organizing capabilities.
• Proficiency in operational risk control, dashboard reporting, and back-office tools is desirable.
• Excellent managerial skills and leadership mindset.
• Ability to work on own initiative.
• Attention to detail.
• Highly motivated and able to inspire teams

What we offer along the way:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children’s school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your journey after applying:

1. TA Interview (30 minutes)
2. Final Interview (1 hour)