Client Relationship Manager - China

Your role at Exness:

A member of the specialized client-facing department focussed on delivering exceptional customer service to high value client segments, ensuring they receive prompt, efficient and effective support, as well as retention of high value clients through a value-driven relationship-based approach. As a key front-line function within the company's growth strategy, Client Relationship Manager supports mass-retail customers by achieving desired outcomes by providing support and guidance on the client user journey.

You will:

• Qualify and onboard existing clients to the premier / high value program.
• Establish, develop and maintain business relationships with current and prospective customers to generate new business for Company’ products/services.
• Educate clients on Company’ platforms and websites, proactively offering new tools and features to clients.
• Participate in related industry & partners events and this will take in the form of expos, conventions, training and seminar sessions.
• Assist the clients to get the trading strategy advice from the strategic market analyst.
• Stay informed on the regulatory changes and trading news to  keep the clients updated on the market conditions. 
• Engage with the client following the sales process and practices defined for that opportunity.
• Provide top-notch customer service to high value client segments via inbound chats, cases and outbound calls, ensuring their needs are met in a timely and efficient manner
• Build and maintain relationships with clients, providing proactive support and identifying opportunities to keep our most profitable segments satisfied and engaged
• Monitor open cases, customer accounts and proactively identify potential issues, working with other departments to resolve them quickly and effectively
• Act as a point of contact for high value clients’ escalations and complex queries, providing guidance and support to clients as required, regardless of the cases raised by clients, CSEs or commercial team
• Develop and maintain comprehensive knowledge and skill sets of our products and services, as well as industry trends and best practices

What makes you a great fit:

• Excellent communication both verbal and written in Chinese and English.
• Excellent convincing and influencing skills.
• Persistence and critical thinking skills.
• Strong in building and maintaining client relationship and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.
• Experience working with Salesforce, Tableau and other reporting tools.
• Graduating with a Bachelor degree is compulsory.
• Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines
• Able to work in a team and individually when need be 
• Willingness to travel for Business Trips.

What we offer along the way:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Education allowance for your children’s school and kindergarten fees
• Allowance for sports club memberships or other physical exercise activities
• Meal and transportation allowance
• A parking space near the office

Your journey after applying:

1. First interview (30 minutes) with TA Specialist
2. Written Capability Test + Verbal Capability Test
3. Test task
4. Final interview (1 Hour) 

Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.