Client Relationship Manager - China

Your role at Exness:

A member of the specialized client-facing department focussed on delivering exceptional customer service to high value client segments, ensuring they receive prompt, efficient and effective support, as well as retention of high value clients through a value-driven relationship-based approach. As a key front-line function within the company's growth strategy, Client Relationship Manager supports mass-retail customers by achieving desired outcomes by providing support and guidance on the client user journey.

You will:

• Qualify and onboard existing clients to the premier / high value program.
• Establish, develop and maintain business relationships with current and prospective customers to generate new business for Company’ products/services.
• Educate clients on Company’ platforms and websites, proactively offering new tools and features to clients.
• Participate in related industry & partners events and this will take in the form of expos, conventions, training and seminar sessions.
• Assist the clients to get the trading strategy advice from the strategic market analyst.
• Stay informed on the regulatory changes and trading news to  keep the clients updated on the market conditions. 
• Engage with the client following the sales process and practices defined for that opportunity.
• Provide top-notch customer service to high value client segments via inbound chats, cases and outbound calls, ensuring their needs are met in a timely and efficient manner
• Build and maintain relationships with clients, providing proactive support and identifying opportunities to keep our most profitable segments satisfied and engaged
• Monitor open cases, customer accounts and proactively identify potential issues, working with other departments to resolve them quickly and effectively
• Act as a point of contact for high value clients’ escalations and complex queries, providing guidance and support to clients as required, regardless of the cases raised by clients, CSEs or commercial team
• Develop and maintain comprehensive knowledge and skill sets of our products and services, as well as industry trends and best practices

What makes you a great fit:

• Excellent communication both verbal and written in Chinese and English.
• Excellent convincing and influencing skills.
• Persistence and critical thinking skills.
• Strong in building and maintaining client relationship and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.
• Experience working with Salesforce, Tableau and other reporting tools.
• Graduating with a Bachelor degree is compulsory.
• Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines
• Able to work in a team and individually when need be 
• Willingness to travel for Business Trips.

What we offer along the way:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Education allowance for your children’s school and kindergarten fees
• Allowance for sports club memberships or other physical exercise activities
• Meal and transportation allowance
• A parking space near the office

Your journey after applying:

1. First interview (30 minutes) with TA Specialist
2. Written Capability Test + Verbal Capability Test
3. Test task
4. Final interview (1 Hour)