Complaints Specialist

Your role at Exness:

The Complaint Specialist’s duty is to process all complaints escalated by the customer support department within a reasonable time period (24 hours), and to provide effective solutions that ensure and maximize clients' satisfaction.

You will:

• Monitoring and tracking complaints made by clients;
• Reporting clients’ requests if the subject of a request is relating to order execution, partner reward, etc …. (hereafter referred to as ‘complaints’);
• Processing clients’ complaints while utilising all available platforms;
• Replying to clients’ requests based on the comprehensive review of a request;
• Ensuring that all complaints are processed within a reasonable time period;
• Cooperating with other departments with the purpose of solving the complaint;
• Maintaining an updated knowledge base with up to date and relevant content;
• Being able to share knowledge with Support in order to diminish the number of escalated complaints;
• Providing significant reports when required by line manager.
• Post complaints monitoring.
• Re-evaluation of complaint process for improvement.

The ideal candidate:

• Minimum 1 years working experience in Customer Service/ Sales and MUST be from Forex/Crypto trading industry.
• Good analytical skills.
• Attention to details.
• Ability to work under pressure.
• Advance understanding of order processing.
• Good knowledge of Company product as well as Internal company regulations and procedures.
• Self-motivated and highly reliable.
• Excellent attendance is a plus.

What we offer:

• Outstanding conditions for professional growth and development, work in a very fast-paced and challenging environment;
• Relocation package for the family and visa support (where applicable) 
• Medical insurance coverage for employees and immediate family members;
• Company’s contribution to training & development;
• Result-oriented approach; flexible working conditions;
• Corporate employee share scheme for all the employees.
• Possibility to be closer to your team - "Get to know Team" trip.

Your journey after applying:

1. First interview (up to 40 minutes)
2. Task Assessment 
3. Final interview with your future team (1 hour)