Senior Community Manager

Your role at Exness:

In this role, you will attract and interact with targeted virtual communities and network users to gradually achieve superior customer engagement and intimacy, and encourage website traffic and revenue by strategically deploying every aspect of the social media marketing road-map. 

You will:

• Moderate user-generated content and ensure compliance with guidelines.
• Engage with the community to foster a positive culture.
• Manage interactions on forums, review sites, and social media.
• Track and respond to brand mentions and customer sentiment.
• Collaborate with Marketing, PR, and Sales for consistent messaging.
• Use tools to analyze engagement, support efficiency, and customer feedback.
• Create actionable reports for stakeholders.
• Share insights with Development and Sales for product improvement.
• Build strong relationships with customers, industry professionals, and journalists.
• Host events, webinars, and community-driven campaigns.
• Benchmark competitors to identify opportunities.
• Liaise with Development and Sales on new features and updates.
• Prepare crisis protocols and manage escalations.
• Mentor junior team members and conduct training sessions.

What makes you a great fit:

• Bachelor’s degree in marketing, communication, or related field.
• 2+ years experience in a similar role, either in-house or agency side (ideally within the same area).
• Strong familiarity with the business applications of social media platforms (Instagram, Facebook, Twitter, TikTok, Telegram, YouTube, LinkedIn) 
• Native English and excellent verbal, written, presentation and communication skills.
• Attention to detail and copywriting skills (English) 
• Positive attitude and customer-oriented with good multitasking and organizational ability.

What we offer along the way:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children’s school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your journey after applying:

• TA Interview (up to 45 minutes)
• Interview with the hiring manager (1 hour)
• Final Interview (1 hour)