Customer Support Call Executive - TH

Your role at Exness:

You will provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the dedicated region. 

You will:

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What we expect from you:

• Strong client-facing and communication capabilities
• Troubleshooting and multi-tasking skills
• Customer-service orientation
• Bachelor’s degree in business administration or related field
• Self-motivation and reliability

Who should apply:

• Senior Customer Support Executives with consistently strong performance preferred

What you can expect from us:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children’s school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your journey after applying:

1. First interview (30 minutes)
2. Interview with Hiring Team (40 minutes)

Application Deadline: 21st January 2025