SWAT

 

ABOUT JOE & THE JUICE

Our vision is to become the first truly global people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. To achieve this, we strive to create a culture based on our company virtues and operational excellence within our four company focus areas: Ensuring Operational Requirements are upheld, a high degree of Employee Engagement, leading to delivering great Guest Experiences, and hereby ensuring a strong Financial Performance.

Our unique company culture is the backbone of our company’s success, which relies on our employees to adhere to and promote our company virtues: Positive Attitude, Inclusion, Social Ties, and Growth.

JOB SUMMARY

As a SWAT in JOE & THE JUICE, you have the responsibility for developing and optimizing the performance of any store that you are assigned to by the SWAT Lead. The SWAT will focus on educating all in-store juicers and leadership based on the internal training modules (E-CAMPUS) to meet an end goal of creating operational excellence while maintaining strong employee engagement. The SWAT will assess all areas of a store’s current performance, using the circle of operational excellence as a guide, and pinpoint any performance gaps to create a plan of action. The SWAT must be able to deliver on KPI’s through hands-on effort as well as driving operational improvement through training and coaching of store leadership.

The SWAT will move frequently across different stores and projects. The projects can vary between different focus areas, from a store improvement project, training new management, providing training to current management or new store/market support post opening. The goal for all projects is to create sustainable strong performance by training store management to have all the tools necessary to maintain the performance after the SWAT leaves the store.

The SWAT will work on an 80% ratio, meaning that they will work 80% behind the counter ensuring high operational skills from the store’s leadership and 20% Admin.

KEY RESPONSIBILITIES

Virtue-Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.

Recruitment: Responsible for supporting the recruitment, pre-boarding, and onboarding of team members, and hereby the optimal team positioning, and future talent pipeline.

Employee Engagement: Develop and motivate your team through development plans and feedback, in-store training, team meetings, and securing employee engagement score meets or exceeds the true benchmark score.

Guest Experience: Ensure a guest-first approach, building strong guest relations through your local community in accordance with our brand behavior principles and hereby increase overall guest loyalty.

Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and highest local standards and ratings are maintained.

Shift Planning and Structures: Support in creating an optimal store shift plan considering seasonality, local events, and other circumstances impacting the store traffic and hereby ensure an ideal workflow in accordance with company standards, and store budget. Managing employee absence, onboarding, off-boarding, and ensuring working time follows contractual obligations, union agreements, and legal requirements.

Stock Handling: Ensure proper stock handling structures, including but not limited to counting, and ordering to ensure optimal inventory and hereby the waste percentage is not exceeding the specified monthly target.

Performance Management: Accountable for building sales and optimizing store profit to achieve company-defined financial and non-financial KPIs and prepare for and participate in weekly and monthly operational reviews

KEY QUALIFICATIONS

· 1.5 years of experience in JOE operations with a minimum of 1 year of leadership experience

· Minimum Assistant Store Manager experience

· Comfortable adapting in fast-changing environments

· Strong communication and collaboration skills across functions and levels

· Comfortable with traveling 60% of the time and able to adapt to last minute situations

-Compensation depends on market and experience 

 

KEY PERFORMANCE INDICATORS

Operational Requirements: Hygiene standard, pest and fire safety control, overall 4-wall compliance, RiskProof completion

Employee Engagement: Employee Engagement score, participation rate, engagement store actions, and employee turnover

Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits, Training Completion

Store Performance P&L: Revenue, waste, DOC, salary cost, productivity, and overhead cost