Customer Services Engineer

Infinitesima was spun out of the University of Bristol in 2001 and has been developing innovative metrology solutions which improve speed and precision in the manufacture of semiconductors. The company’s technology combines the 3-dimensional surface detection capability of atomic force microscopy (AFM), with high-speed laser activation and the accuracy of interferometry. The Rapid Probe Microscope (RPM™) is protected by an extensive patent portfolio. The company’s RPM™ technology is being used by leading semiconductor equipment companies globally. Semiconductor devices provide the foundations on which progress in the technology sector are enabled. From Smartphones to Artificial Intelligence, 5G communications to autonomous vehicles, all are made possible through advances in semiconductor processes. Scaling these processes requires sub-nanometer measurement of increasingly complex 3D structures to enable more powerful devices.

Based in Abingdon, UK, we are a high calibre team of 90 people and continue to grow. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.

The Role:

Based in the Republic of Korea (either Gyeonggi-do or Chungcheongbuk-do preferred) and reporting to the Global Customer Support Director, the Customer Services Engineer will manage the technical relationship between Infinitesima and its customers.  Following training, this person will be able to provide remote and on site support to resolve customers technical problems. Working closely with local partners, the Customer Support Engineer will build and maintain relationships with customers and local partners and provide a direct technical link to the UK HQ ensuring that our products demonstrate the highest levels of performance and reliability. The role would suit a customer facing technical problem solver ready for a challenging international future within a high calibre team. 

Responsibilities:

• Installation and support of products at customer sites
• Provide support remotely and at customers facilities, including maintenance and performance measurement, fault finding, repair and installation of product upgrades
• Training, mentoring, and coaching of distributor service teams
• Monitor the performance and up-time of all company products
• Building and maintaining strong relationships with customers and distributors including providing insight on customer opinions and priorities
• Provide a technical and cultural bridge on service issues between the on site team, customers and UK HQ
• Primarily based in the Republic of Korea with occasional (less than 20%) travel in Asia and to UK.

Requirements:

• Experience in an electronic based, high value capital equipment sector, such as semiconductor, scientific instrument, medical device, or other high value instrumentation environment
• At least 2+ years’ experience working in a Product Support team or Service & Repair role
• Experience in a customer-interfacing role
• Master’s degree in physical sciences, Engineering discipline or equivalent
• Fluent written and spoken Korean
• Excellent written and spoken English
• Ability to work and drive in Korea 

Benefits:

• 50,000-70,000 KRW (depending on experience)
• Attractive benefits package