Credit Controller
We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
A Credit Controller at Indeed Flex manages the financial relationship with clients to ensure timely resolution of issues, receipt of payment and escalations.
The successful applicant should be able to work in fast-paced environments towards monthly targets and deadlines. You will communicate with customers via email, telephone and scheduled meetings. They should be able to work as part of a team and drive organisational change as well as independently to ensure the workload is kept under control.
Responsibilities & Duties
- Responsibility for the management and collection of a large volume of client accounts
- Following up on overdue payments from customers (via phone and email) and making Escalation Assessments as required.
- Liaising with customers and internal stakeholders to resolve issues and highlighting consistent risks
- Securing payment on all undisputed invoices promptly
- Taking all reasonable steps to limit the extent of bad debts
- Maintenance of the credit control system, keeping customers information up to date (via NetSuite)
- Running Credit Assessments for new customers
- Ensuring adherence with the company’s and trade creditor's credit control policies
- Building strong working relationships with both our customers and internal teams
- Assisting cash application team to ensure receipts are applied accurately and there is no unallocated cash on account
Requirements
- Experience with a fast-paced, always-on environment
- Experienced in the Order to Cash functions of a business
- A team player who is motivated to succeed as a team and independently.
- Ability to use your own initiative and work under pressure and to deadlines.
- Willingness to question the validity and accuracy of processes to drive improvement
- Critical thinking and problem-solving skills
- Excellent communication and organisational skills.
- Good time management, attention to detail and accuracy.
- Experienced with finance systems, familiarity with NetSuite would be nice to have but not essential.
- Proficient Google sheet or Excel knowledge
Benefits
- £30,000 - £32,000 salary per annum + bonus
- 25 days holiday
- Office based role (4 days in the office/ 1 day remote)
- Free lunch in office
- Cycle to work scheme
- Pension
- Private Medical Healthcare
- Dental Plan
- Discounted gym membership
- Day off on your birthday
- Regular team building events
- Perkbox - discounts and goodies on some of your favourite brands
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
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