Finance Operations Executive
We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
The Finance team’s vision is to provide a scalable financial platform that records accurate transactions to provide a best-in-class experience for our workers and clients. As part of the Indeed Flex Finance team, this role creates, develops, and maintains processes that help ensure that post-shift operations go through as seamlessly as possible. The role requires great collaboration and partnership with all departments in Indeed Flex.
Responsibilities & Duties
- Playing an integral role in managing all day-to-day timesheet operations, liaising between clients, workers, and Flex’s internal Account Managers.
- Reconciliations of time and attendance (T&A) between client and worker punches on our Order Management System on completed shifts
- Time Import or manual upload of timesheets for clients not on the Indeed Flex ERP system
- Providing support to Indeed Flex’s clients and workers, via email & telephone
- Resolve pay queries in a prompt and courteous manner and ensure speedy and accurate resolution.
- Supporting implementation of new processes and procedures, contributing to the successful operations of the business and with key stakeholders
- Support the billing and payroll functions by ensuring accurate information is provided to both functions by leveraging systems, tools, and processes. Meet business and individual KPIs and targets
- Ad hoc projects to drive efficiencies and improvements
Requirements
Technical and business skills
- Intermediate system skills (Excel, G-Suite)
- Data Management
- Excellent analytical skills
- Telephone skills and the ability to provide excellent customer service
- Demonstrate strong problem-solving skills
- Ability to adapt to new business processes and data flows and the impact they have on financial results
- Good written and verbal communication skills
- Salesforce or other CRM platforms (beneficial but not essential)
Soft skills
- A self-starter with strong initiative
- Keenness to seek out opportunities to learn and try new things
- A high level of integrity; always positive & focused on the customer’s long-term success
- Willingness to question the validity, and accuracy of processes to drive improvement
- Innovative working practice.
Benefits
- £25,000 - £35,000 salary per annum + Bonus
- 25 days holiday
- Free lunch in office
- Cycle to work scheme
- Pension
- Private Medical Healthcare
- Dental Plan
- Discounted gym membership
- Day off on your birthday
- Regular team building events
- Perkbox - discounts and goodies on some of your favourite brands
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
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