At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.

Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.

We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.

The Vendor Manager is responsible for the end-to-end management of vendor relationships, ensuring alignment with company goals, performance expectations, and compliance standards. The role involves close collaboration with both internal teams and external service providers, focusing on vendor evaluation, performance monitoring, cost analysis, and continuous process improvement. This role is structured with progressive responsibilities, providing a clear growth path within the function.

Key Responsibilities 

• Communicate proactively with both internal teams and external vendors in English. Share updates, clarifications, and task information clearly and efficiently.
• Engage independently with cross-functional teams to flag issues or submit requests. Handle escalations involving internal or external stakeholders when needed.
• Review and publish daily contact center (CC) performance data for internal and external audiences. Prepare monthly contact center cost overviews using invoices from both internal and external CCs.
• Contribute to or lead initiatives related to vendor performance and optimization and understand and improve vendor-related workflows.
• Ensure vendor operations adhere to internal standards and regulations.
• Support performance reviews and input into contract renewals and KPIs.

Preferred Experience

• Bachelor's degree or equivalent work experience.
• Previous experience in Vendor Management, Customer Service, or a related role.
• Experience with invoice processing, validation, and budget awareness.
• Excellent analytical and organizational skills with the ability to manage and interpret data to support decision-making.
• Excellent communication and presentation skills. Sales and negotiation background would be a plus.
• Strong interpersonal skills to work with internal teams and external vendors.
• Comfortable working with large data sets and presenting insights.
• Ability to manage multiple priorities and stakeholders.
• Fluent in English.

Perks & Benefits

• 30 RON/day meal tickets
• Private medical insurance
• Free coffee/fruits at the office
• Opportunities to grow in different directions
• Extra paid days of vacation depending on seniority
• Corporate events

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.