Business Systems Analyst

Job Description: Business System Analyst  

Location: Bellville, Cape Town

Type: Full-time on-site

Work Hours: US Shift 15h00 - 00h00 (Monday to Friday)

About ICG Medical:

ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialities), midwives and home care/healthcare workers. Our company vision is to improve patient care. The DNA make up of our business stems from our core values: Open, Family and Passion. The business is made up of three recognised healthcare recruitment brands: Greenstaff Medical, Clinical24 and Cromwell Medical. Each deliver tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada and the USA with more office openings on the horizon.

Job Summary:

As a Business Systems Analyst / Implementation Specialist, you will play a crucial role in bridging the gap between our business needs and technical solutions. You will work closely with senior and mid-level stakeholders to gather and analyze requirements, design system solutions, and oversee the implementation process. Your primary focus will be on Salesforce projects, ensuring that the platform meets the needs of the end-users and integrates seamlessly with other systems.

Responsibilities

• Collaborate with senior management and business users to gather and document detailed business requirements.
• Conduct thorough business and systems analysis to identify solutions that meet business objectives.
• Work on multiple projects simultaneously, ensuring timely and successful delivery.
• Liaise with Salesforce administrators to hand over requirements for configuration and customization.
• Provide expertise in Salesforce functionality, features, and best practices.
• Conduct gap analysis and recommend system enhancements or modifications.
• Oversee data integration efforts, including APIs and XML, ensuring seamless data flow between systems.
• Lead small teams and coordinate project activities to ensure alignment and progress.
• Serve as a point of contact for technical and non-technical stakeholders, facilitating effective communication and problem-solving.
• Maintain a strong understanding of database management and system integration principles.
• Ensure comprehensive testing and validation of implemented solutions.

Qualifications :

• Minimum of 3 years of experience in business systems analysis, with a strong background in both business and systems analysis.
• Proven experience working with Salesforce, including understanding its basic functionality and features.
• Solid understanding of database management, integration techniques, APIs, and XML.
• Demonstrated experience in successfully implementing multiple projects.
• Ability to engage with senior and mid-level stakeholders, translating business needs into technical requirements.
• Team leadership experience, with the ability to lead small teams and manage project workflows.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively in a team environment, ensuring effective integration of systems and solutions.

At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.