Recruitment Team Leader

Job Title: Team Leader
Location: Gurugram

About ICG Medical:

ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialities), midwives and home care/healthcare workers. Our company vision is to improve patient care. The DNA make up of our business stems from our core values: Open, Family and Passion. The business is made up of three recognised healthcare recruitment brands: Greenstaff Medical, Clinical24 and Cromwell Medical. Each deliver tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada and the USA with more office openings on the horizon.

Job Summary:

The Team Leader is responsible for overseeing and managing a team within the organization to ensure the achievement of both individual and collective goals. They guide and support team members, track performance metrics, and develop strategies to improve efficiency and effectiveness. The Team Leader plays a crucial role in maintaining high standards of service delivery, optimizing business processes, and driving continuous improvement within the team.

Additionally, the Team Leader is instrumental in fostering a positive and collaborative team environment. They provide regular coaching and feedback, identify training needs, and implement development plans to enhance team skills and morale. By facilitating open communication and addressing any issues promptly, the Team Leader ensures that team members are motivated, engaged, and aligned with the organization’s objectives. They also act as a liaison between the team and upper management, representing team interests, and ensuring that team feedback is incorporated into strategic decision-making. Through effective leadership and proactive problem-solving, the Team Leader contributes to achieving the organization’s goals and enhancing overall team performance.

Responsibilities:

Daily Team Meetings:

• Conduct daily stand-ups or team meetings to discuss goals, address challenges, and ensure alignment on daily tasks.
• Provide clear communication of priorities and distribute tasks accordingly.
• Encourage open dialogue and foster a collaborative team environment.

Target Management:

• Ensure daily, weekly, and monthly targets are set, communicated, and achieved by the team.
• Monitor progress toward targets and implement corrective actions if needed to stay on track.
• Recognise and celebrate team achievements.

Performance Reporting:

• Prepare and present weekly reports on key performance indicators (KPIs) and statistics to management.
• Analyze data to identify trends, areas for improvement, and potential risks.
• Ensure accurate and timely reporting for informed decision-making.

One-to-One Meetings:

• Conduct weekly one-to-one meetings with team members to provide feedback, discuss performance, and offer support.
• Address any concerns or obstacles faced by team members.
• Set individual goals and monitor progress.

Performance Development Plans:

• Develop and implement monthly performance development plans for team members.
• Identify training and development needs to enhance team skills and knowledge.
• Encourage continuous learning and professional growth within the team.

Strategic Marketing for Recruitment:

• Collaborate with the marketing team to develop and execute strategic marketing campaigns aimed at increasing recruitment leads.
• Leverage social media, online platforms, and other marketing channels to attract top talent.
• Monitor and evaluate the effectiveness of marketing efforts to optimize recruitment strategies.

Team Collaboration:

• Promote a culture of teamwork and collaboration within the department.
• Facilitate effective communication and information sharing among team members.
• Encourage cross-functional collaboration to achieve shared goals.

Temporary Placement Management:

• Maintain and increase the fill rate on all temporary placements by ensuring a steady pipeline of qualified candidates.
• Work closely with the recruitment team to match candidates with appropriate placements.
• Monitor placement performance and address any issues promptly.

Business Process Oversight:

• Follow and oversee departmental business processes to ensure efficiency and compliance.
• Identify opportunities for process improvement and implement changes to enhance productivity.
• Ensure all team activities align with the organization's policies and standards.

 

Qualifications:

Previous Experience Managing a Team:

• Proven track record of successfully leading and managing a team, with the ability to motivate and develop team members to achieve their full potential

Experience within Healthcare (Preferred):

• Ideally, previous experience working within the healthcare industry, with an understanding of its unique challenges and demands

Achievement of KPI and Sales Targets:

• Demonstrated ability to consistently hit Key Performance Indicators (KPIs) and sales targets, particularly in areas such as Contractor Margin and other relevant metrics

Experience in Sales Environments:

• Solid experience working in sales-driven environments, with a focus on achieving revenue goals and driving business growth

Outbound Sales Experience:

• Hands-on experience with outbound sales, including cold calling, lead generation, and closing deals

Strategy and Planning Expertise:

• Strong experience in strategy development and execution, with the ability to create and implement effective sales and recruitment plans

Organizational Skills and Attention to Detail:

• Exceptional organizational skills, with the ability to manage multiple tasks and priorities simultaneously while maintaining a high level of attention to detail

Leadership by Example:

• A leadership style that exemplifies professionalism, dedication, and a strong work ethic, setting the standard for team members to follow

Recruitment Experience:

• Practical experience in recruitment, with a solid understanding of the recruitment process, candidate sourcing, and placement strategies