L&D Coordinator

Job Title: Learning & Development (L&D) Coordinator
Location: Gurugram, India
Reports to: Head of Learning & Development

Role Overview

The L&D Coordinator supports the global Learning & Development function by managing learning operations, global governance and compliance training, and the operational delivery of the performance management process. The role ensures job-specific, mandatory, regulatory, and governance training requirements across global locations are identified, planned, delivered, tracked, and refreshed on time. Working closely with the Head of L&D and L&D Managers, the role also manages performance management processes and timelines, consolidates data, and produces dashboards and insights to support performance management in the organisation. Where required, the role will facilitate training sessions.

Key Responsibilities

Learning Systems & Operations

• Manage and optimise the LMS, including courses, enrolments, certifications, and completion tracking
• Ensure accuracy, governance, and integrity of learning data
• Act as the main contact for LMS support and vendor/IT coordination

Governance & Compliance Training

• Maintain global and location-specific compliance training requirements and annual plans
• Coordinate design, build, enrolment, re-enrolment, and refresher cycles for governance and compliance training
• Monitor completion, follow up on overdue learners, and escalate risks
• Provide audit-ready compliance reporting and dashboards

Performance Management Operations

• Operationally manage the performance management cycle with the Head of L&D and L&D Managers
• Track timelines, completion rates, and data quality across business units
• Consolidate performance data and maintain leadership dashboards
• Support identification of performance trends and capability gaps

Reporting, Insights & Facilitation

• Deliver accurate learning and performance reports with actionable insights
• Improve reporting efficiency through automation and process improvements
• Facilitate governance, compliance, or process-based training where required
• Collaborate closely with L&D, HR, Operations, Legal, and business stakeholders globally
• Build a global training reporting functionality via LMS for all classroom and virtual trainings

Continuous Improvement

• Identify opportunities to improve learning operations, governance, and performance processes
• Contribute to the maturity and scalability of the global L&D function

Key Success Measures

• 100% of global compliance requirements documented and tracked
• 99%+ on-time completion of mandatory compliance training
• LMS data accuracy maintained at 99%+
• Full adherence to performance management timelines
• Leadership dashboards and reports for decision-making
• Audit-ready records with no critical findings

Skills & Attributes

• Experience in L&D or Training Operations with strong LMS capability
• Strong data, reporting, and stakeholder management skills
• Highly organised, detail-oriented, and process-driven
• Proactive, accountable, and confident working with senior stakeholders