Contract Administrator

About ICG Medical: ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

Job Summary: To develop and grow both relationships and revenue within the region ensuring that we continue to further our mission of Improving Patient Care. With a full understanding of the role and the business, grow the region in line with company targets whilst delivering a timely & robust recruitment service to both candidates & clients alike with a high level of customer service.

Responsibilities:

• Collaboration: Work closely with the Complex Care Team and Payroll to ensure contract terms
  are adhered to and that payroll reflects the correct service provision. Communicate effectively
  with all internal stakeholders to address any concerns related to contract management, billing,
  or service delivery.
• Contract Review: Review contracts to identify and mitigate any potential risks or concerns.
• Service Monitoring: Check client contracts against weekly ROTAs to ensure accurate service
  provision, scrutinizing shifts to confirm correct rates and adequate coverage.
• Contract End Monitoring: Collaboration: Work closely with the complex care team and payroll to
  ensure seamless contract management.
• Contract Review: Review Service Level Agreements (SLAs) and other contracts to identify and
  mitigate any potential risks or concerns.
• Service Monitoring: Check client contracts against weekly ROTAs to ensure accurate service
  provision, scrutinizing shifts to confirm correct rates and adequate coverage.
• Contract End Monitoring: Monitor the end dates of contracts to ensure continuous support for
  service users requiring extended care.
• Quotation Preparation: Draw up quotes for new packages of care, ensuring competitive and
  accurate pricing.
• Inbox Management: Monitor the contract inbox, ensuring all documents are uploaded to the
  central database for each package of care.
• Database Maintenance: Maintain the central database, ensuring all contract-related information
  is up-to-date and easily accessible.
• Spreadsheet Management: Manage a central spreadsheet, updating it with any changes to care
  packages to ensure accurate and current information.
• Rate Verification: Ensure accurate billing by validating that the agreed-upon rates are applied to
  each package of care and identifying any discrepancies in shift coverage or rates
• Documentation: Maintain accurate and up-to-date records of all package activities, including
  shift changes, contract start and end dates etc.

Experience:

• Proven experience in contract administration or a similar role, ideally within the
  finance, legal or healthcare sector.
• Communication Skills: Excellent verbal and written communication skills with the ability to
  interact professionally with clients and candidates.
• Organizational Skills: Strong organisational and multitasking abilities, with a keen eye for detail.
• IT Skills: Proficiency in using various computer applications, including Microsoft Office Suite and
  other relevant software.
• Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain
  relationships.
• Experience with Contracts: Familiarity with systems and tools used in healthcare recruitment.
• Professionalism: Demonstrates a high level of professionalism and integrity.
• Team Player: Ability to work effectively as part of a team as well as independently.
• Adaptability: Flexible and adaptable to changing needs and priorities.
• Accountability: Consistently delivering on commitments and promises. Being dependable &
  ensuring that deadlines and quality standards are met. Taking charge of both successes and
  failures which includes celebrating achievements as well as admitting mistakes and learning from
  them.

Join us at ICG Medical and play a pivotal role in shaping the future of healthcare staffing. If you are a strategic thinker, results-oriented leader, and passionate about making a positive impact in the healthcare industry, we want to hear from you! Apply now to be considered for this exciting opportunity.