People Operations Specialist

Job description – People Operations Specialist

Department: HR
Location/Branch: Gurugram, India (office based) Position reports to: HR Manager - GGN 
Hours: Monday – Friday, 40 hours per week. 11am – 8pm IST.

ICG is a global provider of medical staffing to the public and private sector internationally.
This will be a hands-on role supporting the HR team in all HR activity for Gurgaon (India). Working for the HR Manager, and as part of the wider Global HR team you will have a varied role which incorporates the whole employee lifecycle (post offer), supporting all HR administration, payroll and onboarding through to end of employment.

It is essential you are a strong communicator with an excellent ability to build good and trusting working relationships.

Key responsibilities
•    Working with the talent acquisition team, create offers and contracts of employment and contracts, ensuring compliance regarding right to work documentation.
•    Working with HR Manager to support the new starter process, onboarding needs, joining forms and performance management.
•    Support with the administration of employee relations with Pan India Team to include pulling together evidence, documentation and letters as needed.
•    Advising employees/managers on their queries from holiday, sickness and grievances.
•    Coordination of sickness and lateness processes and reporting.
•    Supporting with the new starter CTC master and monthly attendance reporting, with analysis on weekly basis.
•    HR Administration for employee annual leave, promotions and change documents.
•    Build and maintain good relationships with all stakeholders and hold a position of confidentiality and trust across the GGN branch.
•    Support of the monthly PDP process.
•    Follow and champion HR administration processes and policies always looking to make efficiencies where possible.
•    Coordination for Group Medical Insurance and managing the queries of employees.
•    Follow ups and updates for the probation completion process to include processing of employee ID cards and insurance applications.
•    Preparation of PIP, lateness and absenteeism reports every month.
•    Timely updating of Employee files to include leave, changes, document uploads and updates in Cezanne and our core HR files on daily basis.
•    Working as 1st line support answering emails within our HR Support inbox on a rota basis.
•    Support the wider HR team to include Noida and US employees as needed.
•    Manage the payroll administration process to include uploading online forms in a timely way (IT forms, leaver forms, mover forms) ,FNF calculation/administration and maintain all trackers and the payroll input sheet.
•    Working with our Admin team to prepare and maintain our transport allowance sheet, monthly updates and reports.
•    Any/all other tasks required by your manager/team.

Skills needed:

Essential:

•    2-5 years+ HR experience.
•    Previous experience working in a fast-paced environment/HR department and HR Operations.
•    Excellent communication skills and stakeholder management.
•    Strong Indian employment law knowledge.
•    Experience using Basic Excel and MS Office.

Desirable:
•    Exposure and understanding of HR Software and process.
•    Previous experience administering payroll, HR Operations, and documentation.
•    Organized and methodical approach.