FX Dealer/ Account Manager

FX Dealer / Account Manager

We are looking for a highly motivated and experienced FX Dealer / Account Manager to join our team in Milan, Italy. If you are passionate about financial markets, thrive in a client-facing and revenue-driven environment, and want to play a key role in a growing FX business, we would love to hear from you.

 

What will you do?

You will join a dynamic and expanding team, taking full ownership of a portfolio of clients while actively contributing to revenue generation and FX dealing activities. You will act as a trusted advisor to your clients, helping them manage currency risk and optimize their international payments.

• Act as the primary point of contact for an assigned portfolio of active clients, ensuring high levels of engagement and satisfaction;
• Execute FX transactions (spot, forward, and hedging solutions) in line with client needs and market conditions;
• Proactively manage and grow your portfolio through cross-selling and up-selling of FX products and services;
• Build and maintain long-term, strategic client relationships, including regular face-to-face meetings;
• Provide market insights and FX guidance, supporting clients in navigating currency volatility;
• Analyze clients’ FX exposure and risk management strategies, proposing tailored hedging solutions;
• Collaborate closely with Sales, Dealing, and Operations teams to deliver seamless client service and maximize revenue opportunities;
• Monitor market movements and identify trading opportunities relevant to your clients;
• Drive client adoption and effective use of the platform, ensuring they leverage all available features;
• Act as a key contributor to client retention, minimizing churn and enhancing overall client experience;
• Gather client feedback and contribute to continuous improvement of products and services;

Key Performance Indicators (KPIs)

• Revenue generation and trading volume
• Cross-sell and up-sell performance
• Client retention (Churn)
• Client satisfaction (NPS)

 

What do you bring?

• Proven experience in FX sales, dealing, or account management within a financial services environment;
• Strong knowledge of FX products (spot, forwards, hedging strategies) and international payments;
• Demonstrated ability to manage client relationships and generate revenue;
• Solid understanding of financial markets and currency risk management;
• Excellent communication and negotiation skills;
• Client-focused mindset with a consultative approach;
• Ability to work in a fast-paced, performance-driven environment;
• High level of attention to detail and strong organizational skills;
• Fluency in English (additional languages are a plus);
• A proactive, results-driven team player with a strong sense of ownership.

 

What do we offer:

• Various missions projects in an innovative and rising start-up in a thriving industry (fintech)
• The opportunity to grow within the Account Management department
• A key role and a unique opportunity to shape the future of iBanFirst
• A great, professional and international team with a flat hierarchy
• A nice work environment
• Attractive package, depending on the profile

 

Who we are:

In less than 10 years, iBanFirst has established itself as a trusted partner for small and medium-sized businesses (SMBs) operating across borders.

iBanFirst provides a next-generation cross-border payment experience that combines a powerful platform and the support of the best FX experts. Executives and finance teams have direct access to currency markets. They can hold, collect and send funds in over 30 currencies. 

With more than 350 employees across 10 countries in Europe, the company processes more than 2 billion euros worth of transactions monthly. As a regulated payment institution, iBanFirst is authorized to operate throughout the European Union.

 

Gaby #LI-GA1

#LI-Onsite