Intern FX Dealer/ Account Manager

We are looking for an enthusiastic and motivated FX Dealer intern to join our growing team in Milan, Italy. Are you enthusiastic and do you want to grow with us? Come and joins us!

What will you Do?

You will have the opportunity to join a growing team who will help you gain knowledge and experience in the FX industry. You will have essential exposure to the FX market, learn how to quote rates, close an FX deal and monitor various currencies’ positions through mentoring. Below you will find a list of your duties and responsibilities as soon as you have gained enough knowledge and confidence in dealing with a client by yourself.

• As soon as a client has been introduced to our platform by the Sales Executive team and has made transactions, you are the client’s point of contact;
• You ensure the growth of your portfolio by initiating and executing proactive cross-sell & up-sell strategies;
• You build and maintain long-term relationships with clients;
• You have meetings in face to face with your clients;
• You work closely with our FX Sales team in order to maximize your clients’ satisfaction;
• You optimize international payments, FX exposure and hedging strategies for clients;
• You analyze companies' currency risk management;
• You raise awareness and support companies on currency issues;
• You help clients to fully understand features of our platform and to use them;
• You help your clients with their daily needs;
• You collect customer feedback and needs and share within our organization;
• KPIs: Cross sell, Up sell, Churn & NPS.

What do you bring:

• A keen interest in the financial industry and especially in financial products
• Prior experience in a customer-facing position or sales;
• Customer-oriented;
• Good communication skills (spoken and written);
• Attention to details;
• Fluent in English;
• Team player;
• Extremely motivated with the drive to learn and succeed in this role;

What do we offer:

• Various missions projects in an innovative and rising start-up in a thriving industry (fintech)
• The opportunity of moving on to a permanent FX Dealing position
• A key role and a unique opportunity to shape the future of iBanFirst
• A great, professional and international team with a flat hierarchy
• A nice work environment
• Attractive package, depending on the profile

 

Who we are:

In less than 10 years, iBanFirst has established itself as a trusted partner for small and medium-sized businesses (SMBs) operating across borders.

iBanFirst provides a next-generation cross-border payment experience that combines a powerful platform and the support of the best FX experts. Executives and finance teams have direct access to currency markets. They can hold, collect and send funds in over 30 currencies. 

With more than 350 employees across 10 countries in Europe, the company processes more than 2 billion euros worth of transactions monthly. As a regulated payment institution, iBanFirst is authorized to operate throughout the European Union.