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FX Account Manager

Paris

Job Description

๐Ÿš€ To meet the new needs related to the expansion of our activity, we are looking for an Account Manager to support our team. You will be the main point of contact to provide a qualitative support to our clients and manage a portfolio of SMEs. You will directly report to Nicolas, our Head of Sales. 

 

๐ŸŽฏ What will you Do ?

  • You build and maintain long-term relationships with clients;
  • You work closely with our Customer Success Management team in order to maximize your clientsโ€™ satisfaction;
  • You optimize international payments, FX exposure 
  • You analyze companies' currency risk management;
  • You raise awareness and support companies on currency issues;
  • You help clients to fully understand features of our platform and to use them;
  • You help your clients with their daily needs;
  • You collect customer feedback and needs and share within our organization;
  • KPIs: Cross sell, Up sell, Churn & NPS

 

๐Ÿ”Ž What do you bring ?

  • You have a prior experience on a customer facing position
  • You're customer-oriented
  • You have good communication skills (speaking & writting)
  • Fluent in French
  • Fluent in English would be a plus

 

๐Ÿ† What do we offer ?

  • Various missions and projects in an innovative and rising start-up in a thriving industry (fintech)
  • A key role and a unique opportunity to shape the future of iBanFirst
  • A great, professional and international team with a flat hierarchy
  • Regular offsites and internal events

 

Our recruitment process :

โœ… Interview with Charlotte, our Talent Acquisition Specialist
โœ… Interview with Laurie Anne (head of Sales) and Nicolas (Head of Sales).

โœ…Last Interview with Alexandre Schont (VP Sales)

About us

iBanFirst is an international financial services provider offering alternative payment solutions to traditional banking.

Founded in 2013, iBanFirst is a fintech that developed a banking platform to enable international SMEs to carry out fast, secure and fairly-priced multi-currency transactions.

Thanks to iBanFirst, finance teams can send and receive payments in more than 30 currencies and benefit from personalized support to cover their foreign exchange exposure.

Since 2016, iBanFirst has raised 46 million euros and in May 2021, the Californian fund Marlin Equity Partners invested โ‚ฌ200M to further accelerate the growth and development of iBanFirst.

๐Ÿš€ Joining iBanFirst is a unique opportunity to develop your skills and evolve quickly in an international company that is at the cutting edge of innovation.

 



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