Manager - Commercial Enablement

About us

Hugo is committed to Africa, to the future of its workforce, and to building an opportunity-engine worthy of both. Our path: we build high-performing remote-teams for some of the world’s largest technology and media companies, and specialize in omnichannel customer support, digital and AI operations, and trust and safety solutions.

Our “Why?” is simple. Outsourcing generates billions in income and opportunities globally, but less than 2% reaches African communities. We’re here to change that.    

As a company, we’re obsessed with excellence—we ask smart questions to build a thorough understanding of our clients’ needs; then pour ourselves into delivering not just great work, but also a perfect user experience. 

The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for bright, young Africans, and we work tirelessly to equip them with the skills needed to build meaningful careers. Join us!

ROLE OVERVIEW

As the Commercial Enablement Manager, you will oversee and lead invoicing, client billing, payroll data management, and resource tracking processes for multiple client accounts in service delivery. You will work closely with client teams and internal stakeholders to ensure alignment with operational policies  and client requirementsKEY RESPONSIBILITIES

Invoicing and Billing Management

• Lead and manage the invoicing and billing processes across complex operations, ensuring accuracy and timeliness for all client accounts.
• Oversee the preparation of billing information, including headcount, attrition, and hiring status updates, ensuring alignment with client requirements and expectations.
• Serve as the primary point of contact for commercial enablement teams across multiple clients, ensuring all required data is provided and addressing any inquiries or issues promptly.
• Ensure seamless management of invoicing and billing processes, proactively mitigating risks and managing challenges across client accounts.

Client Relations and Reporting

• Engage regularly with client commercial enablement teams to track progress, monitor supply fulfillment, and manage any emerging risks.
• Lead the creation of bi-weekly client presentation decks, ensuring they are comprehensive, accurate, and timely across multiple accounts.
• Respond promptly and professionally to client inquiries related to billing, invoicing and other relevant data.
• Submit regular invoicing reports for internal stakeholders.

 

Payroll Data Management

• Oversee payroll data processes, including tracking of overtime, incentives, and adjustments, ensuring accuracy and timeliness for multiple roles and project teams.
• Manage the integration of payroll data into billing workflows, ensuring alignment between internal systems and client requirements.
• Proactively address discrepancies in payroll data and collaborate with stakeholders to resolve issues efficiently.

 

Process Optimization

• • Identify and implement process improvements to optimize the efficiency, accuracy, and performance of invoicing, billing, and resource tracking.
  • Work closely with internal departments and stakeholders to ensure smooth operations and continuous process enhancements across client accounts.

QUALIFICATIONS

• Bachelor’s degree or equivalent in Business Administration, Finance, Project Management, or a related field.
• 5+ years of experience in operations, finance, or commercial enablement.
• Strong analytical skills with a proven ability to work with large datasets.
• Excellent presentation, written, and verbal communication skills, with the ability to effectively collaborate with clients, team members, and other stakeholders.
• Proficient in the use of project management software (e.g., Microsoft Project, Monday.com).
• Proficient in the use of G-Suite (Google Workspace) apps.

Competencies:

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Detail-oriented with a strong focus on accuracy.
• Proven ability to work in a fast-paced, dynamic environment while managing multiple priorities and achieving result
• Experience with resource management and allocation.

• Strategic thinker with an analytical and data-driven mindset.
• Adaptability and flexibility

 

 

WHAT WE OFFER

• Competitive compensation and benefits package. 
• Hybrid working arrangement.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Access to cutting-edge technology and tools.

WHAT WE PROVIDE

Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun “office” culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.

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